With over 28 years of front-line customer service experience—including 16 years working with some of the most challenging and distinguished clients on the planet—Client Relationship and Customer Care Expert Troy Fisher now specializes in helping Southern California organizations flourish. As the owner and president of Service Consulting Pros LLC, Troy’s experience, knowledge and tools have been helping organizations adapt their cultures into one where customers and service always come first.
He speaks about the occasionally awkward and sometimes hilarious world of Customer Service. With the viewpoint of an employee providing service to the "1%" for years, to owning a Customer Service training business, Troy's unique perspective will enlighten and amuse any crowd interested in customer service.
Troy resides in Orange County, California with his wife Megan and their 2 cats, Tarantino and Dresden. Strategy gaming and the beach keep him happy when he's not training or speaking the truth about Customer Service.