What Clients Are Saying
"The customer service training, “Maximizing the Customer Service Experience” that TJ Hoisington presented to my customer service group of approximately 90 participants from three states and of widely varying age groups was spot on! TJ customized the training to meet our specific needs and then added in his own creative ideas and research on what excellent customer service looks like. He kept his audience engaged and thinking throughout the entire presentation. When I had several of my reps approach me after the training to thank me for inviting TJ to speak, using words like “validated”, “revitalized” and “amazing”, I knew we’d hit a home run with TJ."
Vice President of Customer Service Alaska Marine Lines, a Lynden Company
"We engaged TJ Hoisington to spend time within all divisions of our company assessing the current condition of customer service and its role within our culture. Then to develop training specific to the areas of the desired improvement as determined together by TJ and our leadership team. TJ than led the charge of delivering the training to our ENTIRE company staff, from frontline to Executive Leadership. TJ hit the mark in approach from the very beginning. His approach was warm and engaging, assisting in ensuring that defensive walls were unnecessary as he interviewed, inspected and observed throughout his assessment. His communication was strong as he worked to ensure alignment with executive leadership in the development of the training, prior to delivery. And his actual training was fun, engaging, thorough, relatable and on point. As we surveyed our team our team members following the training, the feedback was consistently positive in all regards. TJ is a great individual that genuinely cares about the people he comes to serve. His effort and execution demonstrate as much in all aspects. In addition to our employee staff initiative that we’d contracted TJ for, we also brought him out to our Annual Agent Conference to speak on customer service. He utilized the assessment of the house business in helping him to prepare the message for our agent team. He did a first-class job in tweaking the delivery to an audience of business owners. He knocked it out of the park at our Agent Conference! Our agents not only enjoyed and loved the time spent with TJ but found enormous value in how they can better grow their own business."
President, England Logistics
"TJ Hoisington is one of the best speakers I have had the pleasure to hear and see. He’s not only knowledgeable of the subjects he speaks about, but is funny and entertaining as well. After reading his book “I Know I Can”, I have been able to put those recommendations in his book to use in my own life. What I love most about Mr. Hoisington is that you can tell he genuinely cares for people and is not up there for show. If you are looking for someone to speak to your workforce or committee, you will be happily amused and pleased with Mr. Hoisington."
Lockheed Martin Space Systems Company
“I requested TJ to speak, on several occasions, at Hanscom and Hill AFBs. His training was designed to help my organizations become high performing, accept major reorganization changes and become positive change agents. We tried something new where he spoke to 800 people ranging from excited at the opportunity to learn - to - why are we here. TJ’s unique teaching and speaking style captured the entire audience. He maintained participants involvement, attention, and motivation. Feedback was more than tremendous – the word spread across the organization and I was constantly asked when the next session would be. If TJ is your speaker for a one-hour or all day workshop, small numbers of executives or large audience – you will not be disappointed. You will be excited!
United States Air Force: Plans and Programs Director Hanscom AFB, MA Combat Sustainment Wing Director Hill AFB, UT
"We brought Mr. Hoisington into our organization over a two year period to train all 300 of our employees on how to increase efficiency, develop better attitudes, and how to set and align goals with the organization's goals. TJ's training and style helped employees, from our drivers, to our maintenance group as well as our administrative staff, perform more effectively personally and professionally. Each participant provided feedback, with amazing, positive results. Many employees wanted to go through the training a second time - just because TJ was on site! They asked us time and again to have him develop a follow-up curriculum! His energy and knowledge, along with the way he made the content relative and meaningful helped keep participants engaged. . . ."
Intercity Transit, Executive Services Director