Tim Kirkland helps people make more money. He is a customer crusader.
Tim’s best-selling book, “The Renegade Server” is used in over 50,000 restaurants, hotels, retail locations and universities worldwide to train and inspire front-line crews to sell more and serve better and to help operators succeed. Leading brands that use Tim’s training materials and programs include Applebee’s, Brinker International, Coca-Cola, Buffalo Wild Wings, Subway, HMS Host, Marriott, Kimpton, MillerCoors, Beam Global, Grease Monkey, Sodexo, Shamrock Foods, Auntie Anne’s, Tim Horton’s and hundreds more.
During his 25+ years in the hospitality industry, Tim has led training and marketing departments for numerous respected brands, been an award-winning operator and a successful restaurateur. His books and training materials focus on specific, actionable tactics that increase sales and intensify guest loyalty by aligning the interests of the company, the crew, and the customer. He delivers highly customized presentations on customer service, salesmanship, marketing, leadership and team engagement. Over 20,000 people attend his live seminars and workshops every year.
Tim is an alumnus of the Harvard Kennedy School, where he studied The Art and Practice of Leadership Development with a focus on Organizational Development and Adaptive Leadership techniques. Tim's books are used as course text by the US Army and in over 20 Universities worldwide. He is a lecturer at San Diego State University. Tim lives in Denver Colorado and is CEO of Renegade Hospitality Group, which serves as a professional advisory resource to the restaurant, hotel, retail and customer service industries.