How Consistent and Exceptional is the Experience Your Customers get when they Use your Products or Services? Perhaps the most critical element of a successful business is your ability to successfully deliver on the promises you make during your marketing and sales activities. This week we begin talking about the back wheel of your bike – your processes for Serving Your Customers. Today is all about the overview – getting you prepared to take action!
Have you Built a Solid, Repeatable, Dependable set of Processes that Allow you to Consistently Win New Customers? There are only 2 places where the rubber truly meets the road on a bike. Likewise, there are only 2 places where the rubber meets the road in a business. Today we’re talking about the Front Wheel of your bike, which represents your ability to Win New Customers. This is one of the 2 most critical activities in your business. Today we’re going to overview the elements of Winning New Customers so you can be ready to dive deep into the details over the next few weeks.
Does Everyone on your Team Know Exactly what they are Responsible for, How you will Measure their Success and the Behaviors you Expect from them in their Current Position? A critical part of having a solid frame for your business is having everyone on your team in complete alignment with what you need, want and expect from them. So I want you to consider replacing your Job Descriptions with a new concept called a Position Agreement. This episode will explain exactly how to make this happen.
What are the Standards of Performance you Expect and Demand from your Team? If you want to provide strong leadership and set your business apart from your competition, you must establish the specific and unique performance standards you will expect and demand from your team.