John Formica, the

John Formica, the

SpeakerMatch

It is all about the Experience and making it Magical!

Have you ever wondered how Disney continues to produce a dynamic model on Business Excellence, Leadership, Working Environment and Customer Experience Let an Ex-Disney Guy Show, Entertain, Engage Inspire your audience on how they can do it too

Fee Range: Available Upon Request
Travels from Charlotte, NC (US)

For more information about booking John Formica, the, visit
http://www.speakermatch.com/profile/JohnFormicaExDisney

Or call SpeakerMatch at 1-866-372-8768.

John Formica, the
John Formica,

America's Customer Experience Coach

It is all about the Experience and making it Magical!

Have you ever wondered how Disney continues to produce a dynamic model on Business Excellence, Leadership, Working Environment and Customer Experience? Let an "Ex-Disney Guy" Show, Entertain, Engage & Inspire your audience on how they can do it too!

Fee Range: Available Upon Request
Travels from Charlotte, NC

John Formica, the - Motivational Speaker

John Formica, the

America's Customer Experience Coach

It is all about the Experience and making it Magical!

Have you ever wondered how Disney continues to produce a dynamic model on Business Excellence, Leadership, Working Environment and Customer Experience? Let an "Ex-Disney Guy" Show, Entertain, Engage & Inspire your audience on how they can do it too!

Fee Range: Available Upon Request
Travels from: Charlotte, NC

For more information about booking John Formica, the,
Visit http://www.speakermatch.com/profile/JohnFormicaExDisney/
Or call SpeakerMatch at 1-866-372-8768.

Blog Postings

Showing Empathy On The Phone Is Magical!

I recently conducted a training session for a medical facility call center regarding “How to Make The Phone Experience Magical!” After my training, many of the participants shared with me that other businesses and organizations need to experience my workshop. I was delighted that they enjoyed my program and to hear their comments. We all […] The post Showing Empathy On The Phone Is Magical! appeared first on John Formica. ...

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Shopping at Small Businesses Are Still Magical

Do you prefer to shop at local small business verses a shopping mall? In a recent study by credit card giant Mastercard Inc., who tracks purchase patterns, consumers seem to be shopping closer to home. The study also found that spending growth at mom and pop businesses has outpaced that of the big chains in […] The post Shopping at Small Businesses Are Still Magical appeared first on John Formica. ...

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Identifying Your Customer’s Emotions Are Magical!

Did you know that customer emotions influence over half of your Customer Experience? However, just knowing customers are emotional doesn’t help your business. You need to know how to use this information to improve your business outcome and experience. How your customers feel about their experience is the most important factor to your Customer Experience […] The post Identifying Your Customer’s Emotions Are Magical! appeared first on John Formica. ...

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Having a Competitive Advantage is Magical!

What is a competitive advantage?  A competitive advantage is when your business is viewed by your customers as providing a higher value than the product or service of your competitors. Certainly, having a unique product or service is one way, but can and will often be easily duplicated by a competitor. However, to create loyalty, […] The post Having a Competitive Advantage is Magical! appeared first on John Formica. ...

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Obsession For The Customer Is Magical!

Do you and your staff have an obsession for customers? Constantly thinking of how your customers perceive their experience as well as having employees obsessed in making sure their experience is memorable is an important link in making the customer experience magical in any business or organization. The sensations that create a magical customer experience […] The post Obsession For The Customer Is Magical! appeared first on John Formica. ...

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Leading Teens In The Workplace Can Be Magical!

Many of my audiences and coaching clients often ask me questions and advice on supervising and managing teenagers in the workplace. In many businesses, such as fast food, retail, grocery stores, banquets and recreational businesses, hiring teens has been the norm if not the main source of staffing. Of course this can be very challenging. […] The post Leading Teens In The Workplace Can Be Magical! appeared first on John Formica. ...

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Last Impressions Are Magical!

The post Last Impressions Are Magical! appeared first on John Formica. ...

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Relationship Experiences Create Magic!

All businesses, whether they provide a service or sell a product are really in the relationship business first. To whatever degree, all businesses and service has the opportunity to form a relationship. Even if it is an online transaction or if the service last only a few seconds, like the initial greeting of a customer, […] The post Relationship Experiences Create Magic! appeared first on John Formica. ...

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Understand Your Customer’s Fears

Sometimes people’s real needs have little to do with logic. They are usually emotional instead. It may be that people who contact you or come in to your business are unsure of what they really want. They may be afraid of the buying or servicing process. Many customers are confused by product claims. When it […] The post Understand Your Customer’s Fears appeared first on John Formica. ...

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Researching Your Competition is Magical!

When was the last time you thought about your competition or did  a little research on them? If you haven’t in a while, you can be rest assured that your competitors are probably thinking about you more than you think you’re thinking about them. This leads to an interesting question you need to be asking […] The post Researching Your Competition is Magical! appeared first on John Formica. ...

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