John Formica "Ex-Disney Guy"

John Formica "Ex-Disney Guy"

John Formica,

SpeakerMatch

It is all about the Experience and making it Magical!

Have you ever wondered how Disney continues to produce a dynamic model on Business Excellence, Leadership, Working Environment and Customer Experience? Let an "Ex-Disney Guy" Show, Entertain, Engage & Inspire your audience on how they can do it too!

Fee Range: Available Upon Request
Travels from Charlotte, NC (US)

For more information about booking John Formica "Ex-Disney Guy", visit
https://www.speakermatch.com/profile/JohnFormicaExDisney

Or call SpeakerMatch at 1-866-372-8768.

John Formica "Ex-Disney Guy"
John Formica,

America's Customer Experience Coach

It is all about the Experience and making it Magical!

Have you ever wondered how Disney continues to produce a dynamic model on Business Excellence, Leadership, Working Environment and Customer Experience? Let an "Ex-Disney Guy" Show, Entertain, Engage & Inspire your audience on how they can do it too!

Fee Range: Available Upon Request
Travels from Charlotte, NC

John Formica

John Formica "Ex-Disney Guy"

America's Customer Experience Coach

It is all about the Experience and making it Magical!

Have you ever wondered how Disney continues to produce a dynamic model on Business Excellence, Leadership, Working Environment and Customer Experience? Let an "Ex-Disney Guy" Show, Entertain, Engage & Inspire your audience on how they can do it too!

Fee Range: Available Upon Request
Travels from: Charlotte, NC

For more information about booking John Formica "Ex-Disney Guy",
Visit https://www.speakermatch.com/profile/JohnFormicaExDisney/
Or call SpeakerMatch at 1-866-372-8768.

Blog Postings

Getting More Referrals Is Magical!

Did you know that research by the American Management Association indicates that the average satisfied customer only tells three other people about their satisfactory experience. That is not bad, but wouldn’t you want them to tell more people? Getting that person from telling three to telling a lot more requires just a little effort on […] The post Getting More Referrals Is Magical! appeared first on John Formica. ...

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The Magic Is In The Details!

Do you ever look at your business or workplace from the eyes of your customers? Each year, I perform dozens of customer experience evaluations for my clients in all types of businesses, schools, tourist communities, down town main streets, medical facilities, banks, airports, government agencies and manufacturing plants, with the objective pretending to be a […] The post The Magic Is In The Details! appeared first on John Formica. ...

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Charging Extra Fees is Not Very Magical!

As a customer, do like to be nickel and dimed? Most don’t! Have you ever been charged extra because you substituted something on the menu in a restaurant? We all have at one time. In fact, I was just at a local restaurant celebrating a special occasion with family when it happened to me. We […] The post Charging Extra Fees is Not Very Magical! appeared first on John Formica. ...

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Enriching The Job Is Magical

Have you ever or have had employees who suffered discontent yet stayed on the job? Instead of leaving for the next challenge, most fall back on ways to be disengaged and actually depart psychologically rather than physically. It shows up in counterproductive activities that range from absenteeism to mediocre performances. How will that type of […] The post Enriching The Job Is Magical appeared first on John Formica. ...

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Catching People Doing Something Right is Magical!

How many of you were raised on the practice of catching people doing something wrong? How many have carried that habit into our professional careers and workplace? We all would agree that focusing on the negative is not very inspiring. Working with today’s Millennials, who were raised in home environments where parents were much more […] The post Catching People Doing Something Right is Magical! appeared first on John Formica. ...

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Giving Thanks To Your Existing Customers Equals More Revenue

All businesses utilize or should have marketing campaigns to acquire new customers. However, before you look to launch another marketing program, take a closer look at your existing customers and see how you can thank them to help you grow. Think about it. If someone likes your business, or product, your reaction should not be […] The post Giving Thanks To Your Existing Customers Equals More Revenue appeared first on John Formica. ...

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Leaving Them Wanting To Return is Magical!

The result of creating customer loyalty is with our actions. If you or your staff have positive customer focused attitudes and values, your customers will have good feelings and memories about your business. The whole buying, shopping, treatment or service experience provides positive or negative feelings with our customers to determine whether they want to […] The post Leaving Them Wanting To Return is Magical! appeared first on John Formica. ...

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Answering Social Media Complaints Can Be Magical

How do you perceive your customer satisfaction? Are your customers happy with doing business with you and the services you provide? Here is an interesting statistic. Eighty percent of companies say they deliver outstanding customer service, but only 8 percent of their customers agree. The universal adoption of smartphones and social media, has fundamentally altered […] The post Answering Social Media Complaints Can Be Magical appeared first on John Formica. ...

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Paying it Forward Will Create Customer Loyalty For Life!

As many of you know, Hurricane and Tropical Storm Florence effected many lives and businesses all across North and South Carolina. The damaged caused by wind, rain and flooding has been heart breaking and devastating. Living in Charlotte, NC, I was very fortunate and speared the horrific scenes that occurred in others areas around in […] The post Paying it Forward Will Create Customer Loyalty For Life! appeared first on John Formica. ...

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Take the Time to Acknowledge Your Customers

I recently took a moment to grab a cup of coffee and sit down at a well-known local restaurant /coffee shop while waiting to meet a coaching client.  It was in the middle of the afternoon, after the busy lunch crowd had cleared and the restaurant was empty. In fact there were only two other […] The post Take the Time to Acknowledge Your Customers appeared first on John Formica. ...

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