John Formica, the

John Formica, the

SpeakerMatch

It is all about the Experience and making it Magical!

Have you ever wondered how Disney continues to produce a dynamic model on Business Excellence, Leadership, Working Environment and Customer Experience? Let an "Ex-Disney Guy" Show, Entertain, Engage & Inspire your audience on how they can do it too!

Fee Range: Available Upon Request
Travels from Charlotte, NC (US)

For more information about booking John Formica, the, visit
http://www.speakermatch.com/profile/JohnFormicaExDisney

Or call SpeakerMatch at 1-866-372-8768.

John Formica, the
John Formica,

America's Customer Experience Coach

It is all about the Experience and making it Magical!

Have you ever wondered how Disney continues to produce a dynamic model on Business Excellence, Leadership, Working Environment and Customer Experience? Let an "Ex-Disney Guy" Show, Entertain, Engage & Inspire your audience on how they can do it too!

Fee Range: Available Upon Request
Travels from Charlotte, NC

John Formica, the - Motivational Speaker

John Formica, the

America's Customer Experience Coach

It is all about the Experience and making it Magical!

Have you ever wondered how Disney continues to produce a dynamic model on Business Excellence, Leadership, Working Environment and Customer Experience? Let an "Ex-Disney Guy" Show, Entertain, Engage & Inspire your audience on how they can do it too!

Fee Range: Available Upon Request
Travels from: Charlotte, NC

For more information about booking John Formica, the,
Visit http://www.speakermatch.com/profile/JohnFormicaExDisney/
Or call SpeakerMatch at 1-866-372-8768.

Blog Postings

The Power of Friendliness is Magical!

We all have seen on TV,  social media and or personally experienced the poor customer service received from employees in the airline industry. Since I fly and deliver talks and training all over the globe, I get to witness first-hand some of the lack of acknowledgment or welcome greeting, non-friendly smiles, boredom and non-caring  attitudes... Read more »...

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Caring About Your Customer Is Magical!

As many of you know, I present over  100 keynotes, seminars and workshops for all types of industries around the world. Many times, I work specifically training and coaching individual businesses to help them create a better experience for their customers and employees to help them be more successful. I love rolling up my sleeves... Read more »...

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Relationship Experiences Create Magic!

All businesses, whether they provide a service or sell a product are really in the relationship business first. To whatever degree, all businesses and service has the opportunity to form a relationship. Even if it is an online transaction or if the service last only a few seconds, like the initial greeting of a customer,... Read more »...

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Understand Your Customer’s Fears

Sometimes people’s real needs have little to do with logic. They are usually emotional instead. It may be that people who contact you or come in to your business are unsure of what they really want. They may be afraid of the buying or servicing process. Many customers are confused by product claims. When it... Read more »...

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Researching Your Competition is Magical!

When was the last time you thought about your competition or did  a little research on them? If you haven’t in a while, you can be rest assured that your competitors are probably thinking about you more than you think you’re thinking about them. This leads to an interesting question you need to be asking... Read more »...

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There Is No Loyalty When Everything Looks The Same!

on just want to try someone else.” Why did my client’s customer leave his business? To give another business a try and see what else is out there. To my client’s customer,  his business looked the same as everyone else. Yes my client did deliver on his promise to satisfy the customer. What he failed to... Read more »...

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Keeping Your Good People To Stay Is Magical!

Have you ever had an employee come up to you and say: “I quit!, I’m giving you my notice, I found another opportunity, I found a better job.” If any of those comments strike fear in your heart or make your stomach sink, you are probably not alone.  Anyone managing or supervising others, no matter... Read more »...

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Treat Your Employees Like Customers

It is a law of human nature that your employees will never treat customers any better than they are treated. I know we all have come across managers and business owners who disagree and say “They work here, they get paid and they’ll treat customers the way I tell them or they can find another... Read more »...

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Name Tags Are Magical!

Our name is the most important thing we own. Knowing someones name can automatically create a personal connection. However, I am noticing more and more businesses are doing away with employee name tags and replacing them with credit card like badges hanging from a lanyard. How can someone, fellow employee or customer make a personal... Read more »...

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Making Service Recovery Magical!

Murphy’s Law will remind us that if something possibly can go wrong it will. It is no different with businesses and organizations. Sometimes things go wrong in our businesses that are in our control and sometimes out of our control. While managing hotels at Disney, I realized that the sure volume of hosting thousands of... Read more »...

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