John Formica, the "Ex-Disney Guy"

John Formica, the "Ex-Disney Guy"

SpeakerMatch

Have you ever wondered how Disney continues to produce a dynamic model on Business Excellence, Leadership, Working Environment and Customer Experience? Let an "Ex-Disney Guy" show, entertain and inspire your audience on how they can do it too!

Fee Range: Available Upon Request
Travels from Charlotte, NC (US)

For more information about booking John Formica, the "Ex-Disney Guy", visit
http://www.speakermatch.com/profile/JohnFormicaExDisney

Or call SpeakerMatch at 1-866-372-8768.

John Formica, the "Ex-Disney Guy"
John Formica,

America's Customer Experience Coach

Have you ever wondered how Disney continues to produce a dynamic model on Business Excellence, Leadership, Working Environment and Customer Experience? Let an "Ex-Disney Guy" show, entertain and inspire your audience on how they can do it too!

Fee Range: Available Upon Request
Travels from Charlotte, NC

John Formica, the

John Formica, the "Ex-Disney Guy"

America's Customer Experience Coach

Have you ever wondered how Disney continues to produce a dynamic model on Business Excellence, Leadership, Working Environment and Customer Experience? Let an "Ex-Disney Guy" show, entertain and inspire your audience on how they can do it too!

Fee Range: Available Upon Request
Travels from: Charlotte, NC

For more information about booking John Formica, the "Ex-Disney Guy",
Visit http://www.speakermatch.com/profile/JohnFormicaExDisney/
Or call SpeakerMatch at 1-866-372-8768.

Blog Postings

Understand Your Customer’s Fears

Sometimes people’s real needs have little to do with logic. They are usually emotional instead. It may be that people who contact you or come in to your business are unsure of what they really want. They may be afraid of the buying or servicing process. Many customers are confused by product claims. When it... Read more »...

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Researching Your Competition is Magical!

When was the last time you thought about your competition or did  a little research on them? If you haven’t in a while, you can be rest assured that your competitors are probably thinking about you more than you think you’re thinking about them. This leads to an interesting question you need to be asking... Read more »...

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There Is No Loyalty When Everything Looks The Same!

on just want to try someone else.” Why did my client’s customer leave his business? To give another business a try and see what else is out there. To my client’s customer,  his business looked the same as everyone else. Yes my client did deliver on his promise to satisfy the customer. What he failed to... Read more »...

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Keeping Your Good People To Stay Is Magical!

Have you ever had an employee come up to you and say: “I quit!, I’m giving you my notice, I found another opportunity, I found a better job.” If any of those comments strike fear in your heart or make your stomach sink, you are probably not alone.  Anyone managing or supervising others, no matter... Read more »...

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Treat Your Employees Like Customers

It is a law of human nature that your employees will never treat customers any better than they are treated. I know we all have come across managers and business owners who disagree and say “They work here, they get paid and they’ll treat customers the way I tell them or they can find another... Read more »...

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Name Tags Are Magical!

Our name is the most important thing we own. Knowing someones name can automatically create a personal connection. However, I am noticing more and more businesses are doing away with employee name tags and replacing them with credit card like badges hanging from a lanyard. How can someone, fellow employee or customer make a personal... Read more »...

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Making Service Recovery Magical!

Murphy’s Law will remind us that if something possibly can go wrong it will. It is no different with businesses and organizations. Sometimes things go wrong in our businesses that are in our control and sometimes out of our control. While managing hotels at Disney, I realized that the sure volume of hosting thousands of... Read more »...

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Hiring Family Member Employees Can Be Magical!

Every workplace and business situation is different and unique, but many small businesses often have challenges with hiring family members in their businesses. I am often asked by my small business coaching clients to provide some help when dealing with issues regarding hiring family members to work in their business. Think about it. There are... Read more »...

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First and Last Impressions Must Be Intentional!

You probably heard the saying; “You only get one chance to make a lasting impression.”  Most people and businesses realize the importance of how first and last impressions can affect the customer experience.  Every time a customer has any contact with any aspect of your people or business, the customer forms an opinion. These opinions,... Read more »...

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How Do You Define Clean?

Walt Disney vowed that Disneyland would be spotlessly clean from the beginning. That is one reason why cleanliness became one of the most important factors of Disneyland. Many people predicted that the park would never stay clean after it opened. But Walt insisted that it would because people are going to be embarrassed to throw... Read more »...

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