John Formica, the "Ex-Disney Guy"

John Formica, the "Ex-Disney Guy"

SpeakerMatch

Have you ever wondered how Disney continues to produce a dynamic model on Business Excellence, Leadership, Working Environment and Customer Experience? Let an "Ex-Disney Guy" show, entertain and inspire your audience on how they can do it too!

Fee Range: Available Upon Request
Travels from Charlotte, NC (US)

For more information about booking John Formica, the "Ex-Disney Guy", visit
http://www.speakermatch.com/profile/JohnFormicaExDisney

Or call SpeakerMatch at 1-866-372-8768.

John Formica, the "Ex-Disney Guy"
John Formica,

America's Customer Experience Coach

Have you ever wondered how Disney continues to produce a dynamic model on Business Excellence, Leadership, Working Environment and Customer Experience? Let an "Ex-Disney Guy" show, entertain and inspire your audience on how they can do it too!

Fee Range: Available Upon Request
Travels from Charlotte, NC

John Formica, the

John Formica, the "Ex-Disney Guy"

America's Customer Experience Coach

Have you ever wondered how Disney continues to produce a dynamic model on Business Excellence, Leadership, Working Environment and Customer Experience? Let an "Ex-Disney Guy" show, entertain and inspire your audience on how they can do it too!

Fee Range: Available Upon Request
Travels from: Charlotte, NC

For more information about booking John Formica, the "Ex-Disney Guy",
Visit http://www.speakermatch.com/profile/JohnFormicaExDisney/
Or call SpeakerMatch at 1-866-372-8768.

Blog Postings

Keeping Your Good People To Stay Is Magical!

Have you ever had an employee come up to you and say: “I quit!, I’m giving you my notice, I found another opportunity, I found a better job.” If any of those comments strike fear in your heart or make your stomach sink, you are probably not alone.  Anyone managing or supervising others, no matter... Read more »...

Read Full Post

Treat Your Employees Like Customers

It is a law of human nature that your employees will never treat customers any better than they are treated. I know we all have come across managers and business owners who disagree and say “They work here, they get paid and they’ll treat customers the way I tell them or they can find another... Read more »...

Read Full Post

Name Tags Are Magical!

Our name is the most important thing we own. Knowing someones name can automatically create a personal connection. However, I am noticing more and more businesses are doing away with employee name tags and replacing them with credit card like badges hanging from a lanyard. How can someone, fellow employee or customer make a personal... Read more »...

Read Full Post

Making Service Recovery Magical!

Murphy’s Law will remind us that if something possibly can go wrong it will. It is no different with businesses and organizations. Sometimes things go wrong in our businesses that are in our control and sometimes out of our control. While managing hotels at Disney, I realized that the sure volume of hosting thousands of... Read more »...

Read Full Post

Hiring Family Member Employees Can Be Magical!

Every workplace and business situation is different and unique, but many small businesses often have challenges with hiring family members in their businesses. I am often asked by my small business coaching clients to provide some help when dealing with issues regarding hiring family members to work in their business. Think about it. There are... Read more »...

Read Full Post

First and Last Impressions Must Be Intentional!

You probably heard the saying; “You only get one chance to make a lasting impression.”  Most people and businesses realize the importance of how first and last impressions can affect the customer experience.  Every time a customer has any contact with any aspect of your people or business, the customer forms an opinion. These opinions,... Read more »...

Read Full Post

How Do You Define Clean?

Walt Disney vowed that Disneyland would be spotlessly clean from the beginning. That is one reason why cleanliness became one of the most important factors of Disneyland. Many people predicted that the park would never stay clean after it opened. But Walt insisted that it would because people are going to be embarrassed to throw... Read more »...

Read Full Post

Keep Your Superstars Engaged!

  Do you have one or more superstar players on your team?  If you do, you are very fortunate.  The question I often get asked by my coaching clients and audiences is how do we keep them engaged? We always want to do our best to keep them on our teams. No one wants to... Read more »...

Read Full Post

Customer Emotions Are Magical!

Did you know that the number one driver of customer loyalty is emotions not product quality or price? It doesn’t matter if customers purchase products, eat at restaurants, visit their local Veterinarian or Doctor, they still love, feel, hate, cry, get  upset, need empathy, laugh, get excited, want you to care, be heard, or feel... Read more »...

Read Full Post

Training With A Purpose Is Magical!

We all know that training is a very important process to create consistency, follow procedures, provide service and maintain safety in our businesses and organizations. Training is an investment of time and money but in the long run, if done effectively, will produce positive results. However, how many times in our business does training take... Read more »...

Read Full Post