John Formica

John Formica

John Formica - Motivational Speaker

SpeakerMatch

Imagine if You Knew..Secrets to Create a Disney-like Culture

Have you ever wondered how Disney continues to produce a dynamic model on Business Excellence, Leadership, Team Environment & Customer Experience? Imagine if you had the "Ex-Disney Guy" Entertain, Inspire & Engage your audience or team to succeed!

Fee Range: Available Upon Request
Travels from Charlotte, NC (US)

For more information about booking John Formica, visit
https://www.speakermatch.com/profile/JohnFormicaExDisney

Or call SpeakerMatch at 1-866-372-8768.

John Formica
John Formica - Motivational Speaker

The "Ex-Disney Guy"

Imagine if You Knew..Secrets to Create a Disney-like Culture

Have you ever wondered how Disney continues to produce a dynamic model on Business Excellence, Leadership, Team Environment & Customer Experience? Imagine if you had the "Ex-Disney Guy" Entertain, Inspire & Engage your audience or team to succeed!

Fee Range: Available Upon Request
Travels from Charlotte, NC

John Formica - Motivational Speaker

John Formica

The "Ex-Disney Guy"

Imagine if You Knew..Secrets to Create a Disney-like Culture

Have you ever wondered how Disney continues to produce a dynamic model on Business Excellence, Leadership, Team Environment & Customer Experience? Imagine if you had the "Ex-Disney Guy" Entertain, Inspire & Engage your audience or team to succeed!

Fee Range: Available Upon Request
Travels from: Charlotte, NC

For more information about booking John Formica,
Visit https://www.speakermatch.com/profile/JohnFormicaExDisney/
Or call SpeakerMatch at 1-866-372-8768.

Blog Postings

Discussing Possible Solutions Can Be Magical!

When helping my coaching clients deal with challenging customer problem situations, I often tell them that their customers will help solve most of those problems if you let them. I explain that one way you can move forward towards a problem resolution, as well as show sincere concern and sensitivity to your customers, is to […] The post Discussing Possible Solutions Can Be Magical! appeared first on John Formica. ...

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Customer Experience Is The Future Of Marketing

A recent survey indicated, also true with my existing coaching clients, that businesses that invested in customer experience strategies, reported higher customer referral rates and increased profits. Customers expect more from their interactions with you and your business. They will advocate for you and recommend your business to others when you deliver a memorable emotional […] The post Customer Experience Is The Future Of Marketing appeared first on John Formica. ...

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Relationships Between Supervisors and Staff Can Be Magical!

Have you ever wondered what makes a manager or supervisor the most effective?  I believe the quality of relationships will make the biggest difference in a leader’s success. Yet, what I have found, through coaching my clients and their teams, is that most managers receive little guidance when it comes to building and maintaining healthy […] The post Relationships Between Supervisors and Staff Can Be Magical! appeared first on John Formica. ...

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Do You Have a Referral Based Business?

Many of my clients and audience members ask me how to get more referrals. Well, first ask yourself if your business is a referral based business. If not, it is never to late to start. To begin building a referral based business, you must start with looking at the service and experience you provide to […] The post Do You Have a Referral Based Business? appeared first on John Formica. ...

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Making Service Recovery Magical!

We all have experienced situations where the service, product or experience did not meet our expectations. In fact, many of these experiences were just awful and certainly left a bad taste in our mouth.  So much so, that we would never return, buy again and make sure we tell others to do the same. What […] The post Making Service Recovery Magical! appeared first on John Formica. ...

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Are You Losing Money Trying To Get New Customers?

During many of my keynotes, training programs and while coaching my clients, I often ask them a simple question. “How much of your revenue comes from current customers?”  Is it 50%? 80%? Wrong!!!! A full 100% of your revenue comes from your current customers. These are the people who buy from you now. Prospects can’t pay […] The post Are You Losing Money Trying To Get New Customers? appeared first on John Formica. ...

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An Engaged Staff Will Make Any Business Profitable!

I recently had a conversation with one of my coaching clients who asked the question: “How can we achieve an edge and advantage in order to retain customers and not have them jump to the competition.” A very wise  question since keeping existing customers is five times less expensive than finding new ones. I asked […] The post An Engaged Staff Will Make Any Business Profitable! appeared first on John Formica. ...

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Getting New Hires Off To A Magical Start

When you have a new hire join your business or team, how well do you get this person off to a great start? Are you prepared? Do you have a plan or do you just wing their arrival and hope for the best? I read in a recent article that 1 in 3 workers would […] The post Getting New Hires Off To A Magical Start appeared first on John Formica. ...

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Making Positive Impressions Are Magical!

Whenever you interact with a customer, client, employee, or team member, you should always ask yourself, “What can I do to make this person be glad that we met?” This will most certainly help you to build rapport and better relationships with your customers and people.           “At the end of […] The post Making Positive Impressions Are Magical! appeared first on John Formica. ...

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Getting More Referrals Is Magical!

Did you know that research by the American Management Association indicates that the average satisfied customer only tells three other people about their satisfactory experience. That is not bad, but wouldn’t you want them to tell more people? Getting that person from telling three to telling a lot more requires just a little effort on […] The post Getting More Referrals Is Magical! appeared first on John Formica. ...

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