John Formica "Ex-Disney Guy"

John Formica "Ex-Disney Guy"

John Formica,

SpeakerMatch

It is all about the Experience and making it Magical!

Have you ever wondered how Disney continues to produce a dynamic model on Business Excellence, Leadership, Working Environment and Customer Experience? Let an "Ex-Disney Guy" Show, Entertain, Engage & Inspire your audience on how they can do it too!

Fee Range: Available Upon Request
Travels from Charlotte, NC (US)

For more information about booking John Formica "Ex-Disney Guy", visit
https://www.speakermatch.com/profile/JohnFormicaExDisney

Or call SpeakerMatch at 1-866-372-8768.

John Formica "Ex-Disney Guy"
John Formica,

America's Customer Experience Coach

It is all about the Experience and making it Magical!

Have you ever wondered how Disney continues to produce a dynamic model on Business Excellence, Leadership, Working Environment and Customer Experience? Let an "Ex-Disney Guy" Show, Entertain, Engage & Inspire your audience on how they can do it too!

Fee Range: Available Upon Request
Travels from Charlotte, NC

John Formica

John Formica "Ex-Disney Guy"

America's Customer Experience Coach

It is all about the Experience and making it Magical!

Have you ever wondered how Disney continues to produce a dynamic model on Business Excellence, Leadership, Working Environment and Customer Experience? Let an "Ex-Disney Guy" Show, Entertain, Engage & Inspire your audience on how they can do it too!

Fee Range: Available Upon Request
Travels from: Charlotte, NC

For more information about booking John Formica "Ex-Disney Guy",
Visit https://www.speakermatch.com/profile/JohnFormicaExDisney/
Or call SpeakerMatch at 1-866-372-8768.

Blog Postings

Leaving Them Wanting To Return is Magical!

The result of creating customer loyalty is with our actions. If you or your staff have positive customer focused attitudes and values, your customers will have good feelings and memories about your business. The whole buying, shopping, treatment or service experience provides positive or negative feelings with our customers to determine whether they want to […] The post Leaving Them Wanting To Return is Magical! appeared first on John Formica. ...

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Answering Social Media Complaints Can Be Magical

How do you perceive your customer satisfaction? Are your customers happy with doing business with you and the services you provide? Here is an interesting statistic. Eighty percent of companies say they deliver outstanding customer service, but only 8 percent of their customers agree. The universal adoption of smartphones and social media, has fundamentally altered […] The post Answering Social Media Complaints Can Be Magical appeared first on John Formica. ...

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Paying it Forward Will Create Customer Loyalty For Life!

As many of you know, Hurricane and Tropical Storm Florence effected many lives and businesses all across North and South Carolina. The damaged caused by wind, rain and flooding has been heart breaking and devastating. Living in Charlotte, NC, I was very fortunate and speared the horrific scenes that occurred in others areas around in […] The post Paying it Forward Will Create Customer Loyalty For Life! appeared first on John Formica. ...

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Take the Time to Acknowledge Your Customers

I recently took a moment to grab a cup of coffee and sit down at a well-known local restaurant /coffee shop while waiting to meet a coaching client.  It was in the middle of the afternoon, after the busy lunch crowd had cleared and the restaurant was empty. In fact there were only two other […] The post Take the Time to Acknowledge Your Customers appeared first on John Formica. ...

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A Fresh Eyes View Can Be Magical!

As a trainer and coach, my primary focus is on strategic business and team development for helping small businesses and organizations create a Disney-like Culture and Unique Customer Experience. I provide many of my clients a “Fresh Eyes” view of their customer experience and employee culture with a goal in mind to make them better. […] The post A Fresh Eyes View Can Be Magical! appeared first on John Formica. ...

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Creating a Loyal Workplace Culture is Magical!

Are your employees happy at work? Is the work that they do meaningful? Is your team engaged at work with coworkers and managers? If you are not sure, I strongly suggest you find out quickly. A recent Gallup poll reported that over 51% of workers are actively searching for new jobs. As we see an […] The post Creating a Loyal Workplace Culture is Magical! appeared first on John Formica. ...

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Being Enthusiastic Is Magical!

Are you an enthusiastic person? Do you come to work each day bringing your enthusiasm to the workplace, team or most important your customers? Enthusiasm is simply having excitement for or interest in what you are doing. It is just human nature that people respond in kind. If you are enthusiastic about something, it is […] The post Being Enthusiastic Is Magical! appeared first on John Formica. ...

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People Not Technology Make It Magical!

Technology and communication have forever altered the speed of business. Though there is no doubt that technology has made us more productive, efficient and easier to reach many of our customers at any time, it has also pushed us further apart from creating a magical customer experience. In my opinion, there has been more focus […] The post People Not Technology Make It Magical! appeared first on John Formica. ...

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Creating a “Whistle While You Work” Atmosphere!

I recently was helping one of my clients find out why they had an unusual high rate of employee turnover. It took me just a few minutes walking around their business and interacting with their employees to see what was going on in the workplace. Here were my findings and feedback I received from my […] The post Creating a “Whistle While You Work” Atmosphere! appeared first on John Formica. ...

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Making it Easy For Your Customers is Magical

Companies like Amazon and FedEx dominate because they make it super easy to do busy with them. When small businesses make it hard for customers to do business with them, those customers will eventually go somewhere else.  I am sure you can remember a situation when you’ve had a difficult time doing business with a […] The post Making it Easy For Your Customers is Magical appeared first on John Formica. ...

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