Eric Kidwell is the Senior Vice President of Integrated Loyalty Systems, a nationally recognized customer service training company. He has spoken to audiences of 10 to 1,000 across the country on topics such as leadership, service, diversity, and culture change. Clients include General Electric, Kaiser Permanente, Kimberly-Clark, the US Army, Orlando Health, numerous State Hospital Associations, and many more. Eric prides himself on customizing each speech to every client, using audience participation, text polling, and integrated multimedia. His speeches often incorporate his history as a father, coach, critical patient and leader.