"We all have to influence people to do something whether at work, at home or in the community. Everyone has to lead some of the time."
"Leaders influence people to voluntarily join with them to make good things happen."
When Don Shapiro shares his passion, everyone learns, laughs and leaves inspired
Innovative management consultant Don Shapiro is the co-author of The Character-Based Leader as well as making key discoveries about how customers figure out value. He's spent a lifetime learning about leadership, how organizations can get their people to produce the best results, how to influence anyone regardless of your job, and how to use what customers value to help them buy. He spent the last 12 years studying the cost and operation of the American healthcare system and now helps people understand how the system really works and what can be done to lower its cost and improve health outcomes for everyone.
Don has electrified hundreds of audiences in over 30 industries with his discoveries and insights about all the ways we can influence people. From leading employees, leading customers, leading volunteers, and leading our boss to leading our families and friends, Don helps audiences understand how influence really works and how to expand their sphere of influence at work, at home and in the community.
Each high energy and fun program includes audience involvement and memorable stories woven like a tapestry into the latest research and best practices. That insures Don's insights are applied and remembered long into the future. Don specializes in customizing his programs for each audience, occasion, organization and industry.
From Dishwasher to Chief Marketing Officer
Don is the founder and President of First Concepts Consultants, Inc.. As a management consultant, he has helped organizations in over 33 industries improve their strategies, structure, leadership development, and successfully implement major changes. He is known as a creative and analytical problem solver who ask the questions no one else ever asked.
His unique ability to customize his speeches so audiences can think he's "one of them" grows out of his experiences walking in so many different shoes. During his career, he worked as a manager, business owner, sales representative, sales executive, customer service manager, operations executive and Chief Marketing Officer before becoming a consultant and speaker. Before that, he was a dishwasher, busboy, cook, food server, custodian and shipping clerk.
"When you lead from your character, you are a leader twenty four hours a day no matter what you're doing because it's who you are."
Worked for one of the earliest pioneers in customer service
In his first job out of college, Don joined a management training program with Lawry's Restaurants famous for Lawry's The Prime Rib. As he rose to become a restaurant general manager, Don learned from veteran executives and managers who were personally trained by Lawry's co-founder Lawrence Frank. Lawy's was founded in 1923 when Lawrence Frank and Walter Van de Kamp opened the Tam O'Shanter Inn. For over 94 years, Lawry's has achieved one of the lowest employee turnover rates in the restaurant industry because of its focus on leadership and employee relations.
Lawrence was one of the earliest pioneers in customer service and developed standards and processes that insured all of Lawry's restaurants delivered exceptional service to their customers everyday. They have remainded in business for 94 years because their employees have stayed with them and consistently delivered their innovative service. Many of the current award winning approaches toward customer service grew out of innovators like Lawrence Frank. Walt Disney knew Lawrence and was a regular customer at the Tam O'Shanter Inn for decades. Disney's famous approach toward service was influenced by many pioneers including Lawrence Frank. Don's experience at Lawry's formed the foundation for his "eyes of the customer" service and sales programs.
"The Disney approach to customer service was influenced by early pioneers in customer service like Lawry's whose restaurants Walt Disney frequented for decades."
Gave his first speech at the age of 14
Don gave his first platform speech at the age of 14 and they haven't been able to stop him yet! As a professional speaker, Don has inspired hundreds of with his energetic, fun and involving learning experiences. He majored in communications and business administration at California State University Northridge and graduated from the U.C.L.A. Anderson School of Management's Executive Development Program. He has served on the board of directors of the Sales & Marketing Executives Association and Big Brothers. Don has been a member of Toastmaster's International for over 20 years and keynoted several Regional and District conferences.
In his spare time (cue the laugh track!), he is writing several books. Don loves to paint abstract art, write, garden, and, as a former chef, cook up a storm!
"A speech is really a conversation with an audience that expands their awareness and inspires them in a fun and interactive way."
A speech customized just for your group!
For 30 years, Don has been known for his customized programs. He conducts phone interviews with a select number of people who will be in the audience. This helps him understand their world, challenges and frustrations. He also talks with key people in the organization to learn even more. Additionally, he will review written material about the organization and review employee surveys and customer research if it is available. He then takes what he learns to customize his program just for that group and occasion. This insures his program hits the bulls with the audience and helps to achieve the goals of the meeting. For clients who want more customization, he has visited facilities, headquarters and traveled with salespeople.
"Every audience and group is unique. A speech has to be created just for them."
Call or email Don to schedule a speech, ask questions about his discoveries, or brainstorm ideas to motivate your group
Email: firstname.lastname@example.org Phone: 202-255-3727
Don's Speech Topics
The actual titles can be adjusted to fit the objectives of your meeting!
Lead with Trust
Learn how to influence anyone and build a bridge of understanding regardless of your position, authority or job.
What do You Want Your Healthcare System to do for You?
Learn more about how the U.S. healthcare system works, why it cost so much, and how it can be improved than Congress so you can influence how much you want the cost of the system to be reduced and how healthy you want America to be.
7 Keys to Successful Teamwork
When people collaborate with others on a team, they multiply their success and can do so much more than they could have done on their own.
Build A Bridge of Understanding
Learn how to build a bridge of understanding between different generations in the workplace and other workplace conflicts to create one team all working together
Align Your People with Your Strategy
The alignment or misalignment of strategy with your people, systems, operations and structure determines how well you implement those strategies and the results they produce. Alignment determines whether a change initiate succeeds or fails. You align your people through effective leadership combined with addressing everything that affects alignment.
Beyond Best Practices in Leadership Development
Don shares the latest research about the type of leadership development programs that produce the type of leaders who boost results and then takes you beyond those practices to explore the newest innovations.
Find the Stealth Value and Make the Sale
When you help your customers discover what they value, you can help them find more value in what you offer.
Don Shapiro's Blogs and Publications
Features Don Shapiro's articles on leadership, teamwork, leadership development, employee engagement, employee retention, aligning people with strategy, culture and change.
A book published by The Lead Change Group that explores the nature of character and leadership