Program Ideas
Relationships, Profits, and Hashtags, Advancing a #CustServ Culture!
Customer Service is a Culture not a Department
Customer Service is a Culture not a Department

Ford, Harley-Davidson, and IBM are not the same company that they were in 1925, 1985, or even in 2015. The current Fortune 500 list contains more service sector businesses than ever before. Even the manufacturing sector is revolutionizing value streams with service components directly connected to their products. This isn't a new trend, it has been shifting for decades, and it has an alarming rate...