Cynthia W. Lett, CEP, CPP, CTP
Author of That's So Annoying - An Etiquette Expert's Take on the World' Most Irritating Habits and What To Do About Them (Skyhorse Publishing, 2009)
Ms. Lett has been the principal of The Lett Group since 1983 specializing in Business & Social Etiquette, Business & Social Entertaining, International Protocol and Executive Communications Skills. She has been a program speaker and coach around the world - teaching and advising on these subjects. Currently she consults with companies including Saudi Aramco, Automotive Aftermarket Industry Association, Northrop Grumman, Lockheed Martin, United States Postal Service, the US Dept. of Defense, US Department of the Treasury, NASA, Smithsonian Institution, Exxon-Mobil, Hilton Hotels, Ritz Carlton Hotels, and government offices of protocol for the United States, South Africa, Columbia, Mexico, Republic of Korea, Denmark, Finland, Canada, The Russian Federation, Chevron Overseas Petroleum and J. P. Morgan on these subjects. Additionally for the past eight years she has been an adjunct professor at The Elliott School of International Affairs, The George Washington University, teaching the course in Business Protocol. She also offers private and corporate consultation and programs on the power skills necessary to compete in the international business arena. Clients include major universities, Fortune 500 companies, international associations and savvy professionals from all levels of the corporate ladder. She is the host of Modern Civilty with Cynthia Lett, an internet talk show on similar subjects. Her book, That's So Annoying: An Etiquette Expert on the World's Most Irritating Habits and What to Do About Them was published in 2009. An updated version, Modern Civiltiy: Dealing with Annoying, Angry and Difficult People was released in January, 2005 There are nine universities which currently use her curriculum and text for their course on Business Etiquette. Her other book, Mission Possible with Brian Tracy and Stephen R. Covey was published in 2007.
Ms Lett is one of few who have earned the professional designation of Certified Protocol Professional (CPP), Certified Etiquette Professional (CEP)
For two years, Ms. Lett served as Director of Meeting Services for American Healthcare Institute responsible for over 1800 meetings each year. Thereafter, she worked for three years as Chief of Protocol and Manager of Corporate Events and Meetings for MCI Communications Corporation. For the past fourteen years, she has been a frequent speaker at Meeting Professionals Association conventions and local association meetings on the subjects of International Protocol and Business Etiquette. At the urge of the Society of Government Meeting Planners, Ms. Lett designed a training program called “Trade Show & Meetings Etiquette”. That program is currently offered by trade show production companies to the exhibitors as a value added item of business.
Ms. Lett holds a Master of Legal Studies degree from Antioch School of Law, Washington, D.C. and undergraduate degrees in Restaurant, Hotel, & Institutional Management and Public Relations from Purdue University, West Lafayette, Indiana. She also earned a certificate in Adult Learning Techniques from The George Washington University.
Professionally, Ms. Lett is the founder of and serves as Executive Director of the International Society of Protocol & Etiquette Professionals headquartered in Washington, DC. She is an active member of the National Speakers Association, American Society for Training and Development; Women Business Owners; Professional , Convention Management Association; and past member of the American Society of Association Executives; Foundation for International Meetings (Board of Governors 1986-1987). She was elected into and is a lifetime member of Who's Who of American Women; Who's Who of Advertising Executives; 2000 Notable American Women; Who's Who of the World's Women; Who's Who of U.S. Executives and Who's Who of the World.
Since 1983 and presently - Ms. Lett is president and owner of Creative Planning International, Inc. - a consulting firm, specializing in producing meetings and events for corporations and associations nationwide. In this capacity Ms. Lett has planned over 2,400 meetings of 5-4,000 participants for corporations and associations in 102 countries. In 1987 she produced a training program for other meeting planners about how to plan international meetings. She has been featured and quoted in publications such as Successful Meetings, Meetings and Conventions, Meeting News, Business Travel News, Washington Business Journal, Washington Post, New York Times, Regardies Magazine, Wall Street Journal, The Robb Report, Entrepreneur Magazine, The Harvard Business Review, Ohio Business Review, Training and Development Journal, CIO Magazine and others. During 1990, Ms. Lett planned a series of Business Exchange meetings in the Soviet Union for entrepreneurs from the United States who wished to learn about joint ventures with the Soviets in many different fields. Some of Creative Planning International's clients have included Wall Street Journal, A. T. & T., MCI Telecommunications Corporation, Eli Lilly and Company, Department of State, McKinsey and Company, Datapoint Corporation, Duracell International, Security Pacific among others.
Ms. Lett has been quoted in publications such as the Wall Street Journal, Successful Meetings, Newsweek, Forbes, Washington Post, New York Times, Boston Herald, Entrepreneur, Washington Times, Washington Business Journal, Inc., London Times, Better Homes and Gardens, Harvard Business Review, Atlanta Journal and Constitution among many other publications. She is featured in the PBS special – Pioneer Living – as the protocol expert. Ms. Lett is also the etiquette expert for the Fine Living Channel and currently featured in Survival Guide – Office Etiquette. She is also a frequent expert on etiquette issues for Fox Cable News, Fox Business Channel, ABC News, NBC News, CNN and MSNBC.