Curtis (Curt) Hill serves as Vice President of Cisco’s Technical Support Services’ Customer Assurance team. As the “customer’s ultimate advocate” at Cisco, his team is responsible for: resolving and minimizing critical customer issues across functional and geographical boundaries; identifying systemic issues; and facilitating the distribution of organizational learning throughout the company to prevent future issues from occurring. Additional key responsibilities of the team include call center management, security research and customer listening.
He has led teams that launched new support models and introduced new services for global service provider and enterprise customers and lead service organization is Latin America, North America and Japan support delivery theatres.
Hill is an executive sponsor of the Organizational Learning Working Group, part of Quality Experience Steering Committee and participates in cross-functional leadership teams that drive an improved customer experience.
Hill is an active participant in Inclusion & Diversity initiatives and has provided job-shadowing opportunities through the Connected Women in Technology program.
Before joining Cisco, Hill has held a variety of high profile, senior management and executive level positions. Curtis has led and developed teams for Fortune 500 companies and brings more than 20 years of professional experience in business, teaching, mentoring, project leadership, customer service and management. His extensive experience in building and leading local, remote, and global teams make him an expert at positioning your staff for success.
Hill holds a bachelor’s degree in business and a master’s degree in computer science. He has earned CCIE certification, as well as other industry standard credentials.
Since that time, he has used his skills to distinguish himself in Creating passion about customer service. With emphasis on developing devoted customers and building industry leading support teams. His innovative methodologies, processes, and measurements allow companies to create a culture of service, which fosters growth and results.
Building leadership is a priority in any successful company because leaders set the direction and attitude of an organization. Much of Curtis’ success lies in his ability to build productive leaders that bring out the best in people. He specializes in coaching teams, collaboration, census building, and conflict resolution. His approach delivers results companies can depend on.
Curtis delivers motivational keynotes and informative seminars on leadership, customer service, team building and communication. His presentation style is customized for each audience and ensures that participants can relate to “real life” examples.