Every action, behavior and communication we choose has the opportunity to affect and influence how others perceive us; do they perceive us as sloppy or put together; classy or a snob; confident or arrogant? Believe it or not, we need to practice our Soft Skills. We need to become “well-polished” with these skills to make a better impression on others.
Taking your company to extraordinary levels means that everyone on your team needs to know the difference between meeting customer expectations and exceeding customer expectations. Learn: • How to create the Black Tie Experience – making lasting impressions. • The three principles to turn satisfied customers into loyal customers. • The keys to achieving 5 stars. We call it - Reaching the PEAK. • How to implement the PEAK program to put these principals to work and have an immediate payoff.
How, we act, behave, dine, drink, dress, email, post, speak and even drive can be observed for everyone to see at a moment’s notice. Do you know how to make an impression with people that LASTS? It's based on the traits of Look, Act, Speak, Tact, and Serve. These are vital to not only our personal brand but to our professional/company brand as well. Learn tips and techniques on how to "Outclass your Competition".