What Clients Are Saying
We highly recommend Bob Pacanovsky and his “Black Tie Experience” to any organization interested in providing the best Customer Service possible! I hired him through SpeakerMatch and he made that process very easy! We’re a health care organization and providing the best care to our patients is of utmost importance to us. That care starts from the moment they walk in the door until they exit. Bob’s presentation on “The Black Tie Experience” started our day off with humor and generated a buzz that lasted long after he left. His practical tips for putting his training into action on a daily basis energized our employees and provoked further discussion on how we can all personally make changes and improvements for greeting and treating our patients. His presentation was an excellent combination of humor, insight and practical application that our employees are excited to put into use in their daily workflow.
Chief Personnel Officer- Georgia Highlands Medical Services
We're so appreciative of the time you spent with our emerging leaders during your "Putting your Best Fork Forward" seminar! Although many of them have been exposed to the concepts you shared, your method of teaching is so much more impactful than what we've seen in the past. They not only heard the importance of their actions and behaviors in a business networking event, they also had a chance to try it out "live," all the while enjoying a delicious meal. The feedback that we received was fantastic, and they all walked away with at least one thing they learned that they didn't know. As for the team leaders who also participated? Saying that they "enjoyed their roles" would be an understatement! Thanks for sharing your vast experience with us, we look forward to continuing our partnership and friendship with you!
Vice President- Organizational Development
The Black Tie Experience was introduced into our facility during a Customer Service all staff education. From the first meeting, I knew something was different about this approach. We then brought it into our Food Service Operations. It changed our dining experience and our food satisfaction rating increased dramatically. Our leadership team could see that Bob’s experience in both customer service and operations was evident. This experience never wavered from always putting our residents first. The Black Tie training on both our culture and our customer service was well received. Our staff followed through on coming up with their Core Values and Purpose and they also created their Mantra, as an entire team. The team was also challenged to get to know our residents better and that has really helped our morale (and our residents too!). We appreciate the time Bob Pacanovsky spent with us to help us become even better at what we do! The Black Tie Experience worked for us! Are you ready to experience change, be ready because it will happen!
CEO- Stow Retirement Village
How we act and behave in business today is important to our personal and professional brands. I appreciate the job you have done for the Ohio Society of CPA’s in speaking at our regional conferences on the topic of Business Behavior and Branding in a Digital Age. We have received very positive comments about your presentations and I feel your messages are timely and well received by our members. I look forward to you presenting at our three regional conferences this fall as well. I would recommend you to other state associations who are looking for a speaker who will not only inform and deliver useful takeaway points, but also entertain with your humorous, but real stories of how people behave today.
Manager, Business & Industry Learning- The Ohio Society of CPAs
Bob, Thanks for Creating the Black Tie Customer Experience today for our management team! You nailed it- everyone is already talking about how we can get you back for more training! You covered the topics that we needed to go over and gave us opportunities to look at how we can improve the customer experience. One manager even said how he was very negative going in- he was sure he wouldn’t learn anything new, but he was the first to admit he was wrong and ask to have you back! We loved that you literally wore your brand on your sleeve, so to speak! The Black Tie and Tux look was a big hit and it drove home the message to us that we need to treat all the people we come into contact with Class, Importance and Prestige! Thanks!
Director of Marketing- Stow-Glen Retirement Facility