Program Ideas
Achieving the highest standards of service and professionalism

How much attention are your employees paying to ALL your customers and prospects? Do your associates go above and beyond to make your customers FEEL differently about you? What is your Customer Service Strategy? If done correctly, this strategy will develop to turn your customers into both brand ambassadors, and loyal, raving fans for you! Which means increased revenue and better brand awarene...
Using the Power of Hospitality to move from “just good enough” to “Black Tie!”

We live in a world where we are constantly experiencing the “just good enough” mentality- • “Just good enough” Leadership • “Just good enough” actions and behaviors • “Just good enough” customer service. Are your people “just good enough” in their leadership, their actions/behaviors, and their service? Or do they deliver a Black Tie Experience? Around the worl...
Black Tie Leadership

Strong leaders rise above, even in the face of extreme adversity. Hear the story of an entrepreneur who lost his livelihood and self-confidence only to discover his resiliency, authenticity, and passion by focusing on the formula of 7+5+0. Bob’s motivating and inspiring story will set forth the tenets for how anyone can be a leader.
The power of your Professional Presence

Would you do business with you? How you present yourself means everything when it comes to your brand and the image of your company. Do your people know how to carry themselves when they are representing your company and brand in professional and social environments? Manners and soft skills, while the foundation for any successful relationship, are two of the most often overlooked traits we all...
The power of your actions, behaviors and communications in the workplace

How do you and your employees make an impression that LASTS? You only have a short period of time to do so and your brand is on display, all the time. This eye-opening seminar will turn “common sense” thoughts into “common practice” action points to help your team deliver the lasting results.