Program Ideas

Delivering the Black Tie Customer Experience! Our Signature seminar! Identify and implement this “Missing Link” that turns Customer Service transactions into Black Tie Brand Ambassadors! Explore the four principles connected to this missing link to deliver a consistent Black Tie Customer Experience! (Each of the four topics below can also be made into a stand-alone seminar or training.) ...

You don’t have to be in the hospitality business to focus on the power of hospitality. The Gallup study tells us that only 33% of employees are actively engaged today at work. Morale is low, people are being worked harder and appreciated less and less. How do we change this mindset within our companies? It starts with not just leadership, but hospitality leadership. But what is hospit...

What does it really mean to be in a “leadership” role in your company? You need to deal with people, both your employees and your customers and sometimes, that isn’t a lot of fun, right? But, with the right mindset and training in place, it can be an incredible opportunity for the right people to help your company grow! Leadership isn’t for everyone, yet we continually put people in...

Would you do business with you? How you present yourself means everything when it comes to your brand and the image of your company. Do your people know how to carry themselves when they are representing your company and brand in professional and social environments? Manners and soft skills, while the foundation for any successful relationship, are two of the most often overlooked traits we all...

All it takes is 10 seconds to from an impression in a meeting or dining/social setting. How do you and your employees make an impression that LASTS? You only have a short period of time to do so and your brand is on display, all the time. This eye-opening seminar will turn “common sense” thoughts into “common practice” action points to help your team deliver the lasting results.