Blog Postings

At times in this day and age, I am starting to wonder.  Let me explain.   Do we choose to live in the land of “Lack of”?  It is an easy land to live in because everyone is very busy, and they really don’t care what you do, as long as it doesn’t affect them.  […]...

In describing the Black Tie Customer Experience in my seminars, I tell people it is the combination of two mindsets. Every customer is treated with – Class, Prestige and Importance Every employee feels more – Confident, Empowered and wanting to make an impression that lasts. That is exactly what happened to me this past weekend.  […]...

Pitney Bowes released a white paper a few years ago in which they surveyed 1,000 consumers in five countries – UK, US, France, Germany and India – to discover what business related behaviors they considered to be rude.  They titled it “The New Rude” as it deals with how we behave inside and outside of […]...

“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”                                                                    Maya Angelou What a profound quote for business today and creating the Customer Experience. This is what our Black Tie Experience training is all about. No […]...

In seven to ten seconds, the question above is usually answered.  Not out loud, but subconsciously.  Our brain is a wonderful instrument that really directs the decisions we make about people, products, places, you name it. In that seven to ten seconds there are synapses firing off in our brain asking us-  Is this person […]...

What does the combination of poor behavior choices and a tarnished brand get you today? If you are in the NFL, a demotion from a job that only 31 other people hold! Starting quarterback position for the remainder of the year (promotion), to being benched to 3rd string (demotion). You don’t think soft skills and […]...

They are actually very simple questions and the answers are even simpler. We say them all the time at every meeting, dinner or event we attend. Yet what most people forget is that once they answer these questions, they have branded themselves and the company they work for the rest of the evening. How we […]...

Weddings are a lot of fun and a lot of work. I know…as I have been privileged to cater over 700 of them throughout my career. And with that volume of weddings, I have seen the good, the bad, and the ugly when it comes to behaviors and etiquette of brides & grooms and their […]...

Please read this text below and count every “f” in it: FINISHED FILES ARE THE RE                     SULT OF YEARS OF SCIENTI                     FIC STUDY COMBINED WITH                    THE EXPERIENCE OF YEARS… I understand that we don’t […]...

Here are a few of our event ideas (or “Vātions,” as I like to call them) for you to think about as you are starting to plan your next fundraising event for your non-profit. ELEVATION – What are the little things you can do to make your event memorable? FOOD – street food inspired appetizers […]...