Discover How Improving Your Company’s Hospitality Leads to-
Building greater Customer Loyalty
Developing Selfless Leaders
Forging Lasting Impressions
Do your company and your people create an impression that LASTS?
You don't need to be in the Hospitality business to focus on the Business of Hospitality. Hospitality is "the art of making a personal connection with someone else". Meaning, we are all in the "people business" first and foremost.
Are you in the people business? Everything we do in our businesses revolves around people and how we treat them, work with them, and serve them. In other words, our culture, our leadership, and our customer service.
Bob Pacanovsky helps companies focus on the power of hospitality, to build greater customer loyalty, develop all team members as selfless leaders, and to forge lasting impressions with everyone they come into contact with.
How? By delivering the Black Tie Experience.
After 20 + years in the hospitality and service industries, running his own businesses, and managing hundreds of employees, Bob Pacanovsky is an expert on serving customers and employees. He has taken this experience and turned it into a series of Keynotes and trainings called The Black Tie Experience.
A Black Tie is much more than just part of a uniform. Around the world, the black tie is a symbol of excellence. It indicates the highest standards of service, quality, professionalism, and power. Bob and his teams provided this Black Tie Experience for clients at more than 7,000 meetings and events, including 25 National Pro Football Hall of Fame induction parties.
Keynote Speaker and Trainer
Bob knows what it is like to walk in your shoes. He has worked with all types of employees and customers. Now as a keynote speaker and strategic trainer, he uses his two decades of working “in the trenches” to teach companies how to cultivate more loyal and raving clients and employees (aka Brand Ambassadors) which in turn improves revenue, productivity, retention, and engagement of any organization, as well as its bottom line.
Bob puts his focus on YOU, his customers, and creates your customized presentation. It has your language, your trends, your challenges, etc. He puts himself in your shoes and makes sure that he delivers what you need, not what he wants to speak about.