“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” Maya Angelou
What a profound quote for business today and creating the Customer Experience. Our Black Tie Experience focuses on three essential elements for every business today- leadership, behavior/branding, and loyalty/retention (for both customers and employees).
What’s A Black Tie Experience…
When you think of a Black Tie event what words come to mind? Class, Importance, Prestige.
When we put on the tux or black formal dress, how do you feel? Confident, Empowered, wanting to create a lasting impression?
Shouldn't we treat every customer with Class, Importance, and Prestige? And shouldn't every employee be able to feel more confident, empowered and be able to showcase their best actions and behaviors to "wow" the customers? You put both of these concepts together and now you have the Black Tie Experience.
Bob's keynotes and workshops help companies create more loyal customers and grow revenue. Some presenters only help with improving customer service. Some only help with improving Business Behavior and Etiquette. We can do both to help create an impression that LASTS.
Today in business, it is no longer “just good enough” to serve the customer. In fact, the customer experience needs to happen not only with the customer but with everyone you come into contact with. Why? Everything that we do, whether as individuals or companies, can now be captured and placed on the hundreds of social media channels. And our brand can be put into jeopardy.
Bob Pacanovsky can train your people to understand that the "good enough" behavior on how we treat our co-workers, clients, vendors, etc., isn't working. And, he can train people that "good enough" service, isn't good enough any longer. Giving people a wonderful experience should be the rule in business today, not the exception. But yet, we send our people out to serve our customers without the proper training, leadership, and culture.
The Black Tie Experience is designed to make your company and your employees extraordinary in the minds of your clients and prospects!
Bob's experience comes from only having one opportunity to wow his clients and their guests with his team's behavior and customer service philosophies. And he and his team had to do this over 7,000 times in the course of his business career.
Clients like the Amercian Bus Association National Convention, the Catersource National Conference, the Ohio Society of CPA's, the Ohio Association of Public School Employees Regional Convention, Kent State University- Stark Campus, Apple Growth Partners, Destination Cleveland, the Akron-Summit Convention Visitors Bureau and many more are saying "Bob captures the attention of the audience, and keeps them interested and engaged. This is where he shines."
If your organization needs to create a "Black Tie Experience" to get more loyal customers, grow revenue and empower your team, please contact Bob Pacanovsky. For more information, call 330-352-6084 or visit www.bobpacanovsky.com