What Clients Are Saying
"I wanted to thank Barbara wholeheartedly for teaching the Public Speaking session of Project Concern International's Global Youth Leadership program. I knew right away when she stepped into the room that this would be one of our best classes, if simply for her great energy and aura. Teaching high schoolers on a Sunday afternoon is a high feat...and from the very first minute, Barbara was able - through her wonderful personality and humor - to engage the students, make them listen to what she had to say and put her suggestions into action immediately. Barb is a master at leading any kind of group at any ago into believing in themselves while also challenging people to reach for higher ground. With her infectious personality, yet graceful and playful way as well as her great tempo, she captured everyone's attention and served as a wonderful inspiration to these young, global leaders. The proof of her success was when, at the end of the class, everyone commented that this had been the best and most fun class they had attended in the series so far. Thanks, Barb!"
Uli Imhoff Heine
Senior Director of Development PCI Global
â€œI attended a seminar by Barbara Khozam in March of 2015. As a supervisor in a healthcare facility I have approximately 20 staff that I manage so I am always in need of customer service recommendations. With Barbaraâ€™s instruction and guidance, we were able to significantly upgrade our level of patient services. In fact, she inspired me so much that I went on to hold workshops predicated on her sound teachings. With Barbaraâ€™s proven techniques, we implemented patient satisfaction surveys and within 90 days our ratings soared to the high 90 percentile with less than 1% of patient complaints. We now receive comments such as â€œGood customer serviceâ€, â€œVery friendly staffâ€, â€œEveryone was nice and polite and introduced themselvesâ€. Barbara is an outstanding spokeswoman that makes learning new skills fun and enjoyable! Her witty sense of humor and entertaining antics make for a wonderful experience for people of all ages and work capacity. I would highly recommend having Barbara at your next corporate event and see for yourself the positive results and outcomes. You will NOT be disappointed!â€
HCA Supervisor United Health Centers
â€œBarbara Khozam is a gifted trainer. She is entertaining as well as informative. She does in-depth preparation for her presentations and knows her audience well. Her trainings are common sense and practical, so you can apply them in your work right away. Barbara not only leaves you laughing but definitely makes a memorable impression on you. I highly recommend Barbara for any organization â€“ big or small â€“that takes their client experience very seriously and wants to improve communication and customer service.â€
Director of Training & Development Buffini & Company
"Barbara embodies customer service, with a contagious energy and spirit that you can't help but want to emulate. She has an amazing ability to connect with and inspire even the most resistant to change. In my work coordinating trainings at 14 San Francisco clinics, I can say with confidence that Barbara is a very special woman. Her ability to form an immediate and meaningful connection with all clinic staff, providers and leadership is admirable. Barbara has a spark that sticks with you long after the training has ended. She is incredibly inspiring, uplifting, informative and truly a master of her craft. She is incredibly easy to work with; communicative, flexible, and extremely reliable. The accolades received from our clinic staff and administrators speak for themselves. In quality and usefulness of training Barbara scores a 95% (aggregated data from the many clinics we worked with). Many have said it was the best customer service training they had ever attended. Recently, a staff member left the training and exclaimed, to no one in particular, â€œI feel great!â€ A provider described the training as, â€œContagious.â€ Another went as far as to rate the training a â€œ10â€ on a scale of 1 â€“ 5! Thank you, Barbara, for all you have done to improve the patient experience in so many clinics in our network. You have made a measurable difference in the care we provide our members, and the satisfaction of our providers, and clinic staff. San Francisco Health Plan was very lucky the day we found you!"
Coordinator of Health Improvement Programs at San Francisco Health Plan