Barbara Khozam

Barbara Khozam

Bringing Manners Back to Business

Internationally acclaimed trainer, motivator, speaker and professional athlete. Her thorough research before each presentation allows her to deliver a presentation that is memorable, relatable to the participants, and extremely fun.

Fee Range: Varies
Travels from San Diego, CA (US)

For more information about booking Barbara Khozam, visit
https://www.speakermatch.com/profile/BarbaraKhozam

Or call SpeakerMatch at 1-866-372-8768.

Barbara Khozam
Barbara Khozam - Motivational Speaker

Bringing Manners Back to Business

Internationally acclaimed trainer, motivator, speaker and professional athlete. Her thorough research before each presentation allows her to deliver a presentation that is memorable, relatable to the participants, and extremely fun.

Fee Range: Varies
Travels from San Diego, CA

Affiliations:
  • The National Speakers Association
  • Toastmasters International
Barbara Khozam - Motivational Speaker

Barbara Khozam

Bringing Manners Back to Business

Internationally acclaimed trainer, motivator, speaker and professional athlete. Her thorough research before each presentation allows her to deliver a presentation that is memorable, relatable to the participants, and extremely fun.

Fee Range: Varies
Travels from: San Diego, CA

Affiliations:
  • The National Speakers Association
  • Toastmasters International

For more information about booking Barbara Khozam,
Visit https://www.speakermatch.com/profile/BarbaraKhozam/
Or call SpeakerMatch at 1-866-372-8768.

Blog Postings

On the front lines of customer service – how field reps represent

I frequently consult with a wide range of field reps in different industries, from EMTs to plumbers. While most reps are hardworking, independent and conscientious, they are still human. Like everyone else, they too get tired, overwhelmed and wary of dealing with angry customers. Regardless of their industry, however, most field reps’ concerns are similar […]...

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How Kindness Cures in Customer Service

My mother has always said, “Fill them with kindness.” So, it’s no big surprise that this has been my motto my entire life. In support of my mother’s philosophy, recent data now proves the importance of kindness in customer service in healthcare. In his recent article “Recognizing the Value of Kindness in Health Care,” Gary […]...

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How Emergency Room Delivers Exemplary Service

This is a continuation of last week’s blog about my mom’s trip to the Emergency Room http://wp.me/pFwfG-mK From the moment I heard the voice on the other end of the telephone, I felt reassured and at ease. The caller immediately introduced herself to me as EMT Kathryn. She was calling from my mom’s assisted living […]...

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Company Policy Causes a Trip to the Emergency Room

Have you ever received horrible service that was based on a policy that made absolutely no sense in your situation? Was the policy in your case so far removed from common sense that it simply left you shaking your head in disbelief? Worse yet, was the offending party so entrenched in the policy that no […]...

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Games to Build Customer Service Spirit

As children, we all enjoyed playing games. Most of us were probably at our most creative and free when we played games as kids. We also took more risks without worrying too much about negative consequences. So why is it that as adults, we moan and groan about playing games? So, it’s time for us […]...

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How poor telephone etiquette can lose a customer in 5 seconds or less

Have you ever called a business and the person who answered the phone spoke so quickly that you doubted you called the correct place? Did you ask for the customer service rep’s name and not understand the reply, feeling embarrassed to ask again? The problem with this poor first impression is that it’s a long […]...

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Complaining without arguing? Is it possible in customer service?

Have you ever called a company to complain about a product or service? Were you so frustrated that you started to yell? Were you successful in winning the complaint by yelling? We’ve all been there. And, most likely, we’ll be in similar circumstances again. Therefore, we should be well prepared to win a complaint when […]...

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Broken promises – the newest addiction in customer service?

I have a hot button. But, maybe it’s just me. Maybe I blow things way out of proportion. But, my latest pet peeve is about people in service industries who don’t do what they say they will—people who simply don’t fulfill promises made to their customers. The Verizon representative who promises to call you back […]...

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How the Ritz-Carlton CARES about Customers

When people talk about companies that deliver great customer service, the Ritz-Carlton is consistently included in the conversation.  In an interview with the Ritz-Carlton Shanghai’s General Manager John Rolfs, he shares his keys to success. Watch the short 2.38-minute video of the interview. Key take-aways: C is for Credo: All employees carry “the Credo” with […]...

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Why Being Happy NOW is So Important

On January 10, 2014, Sam Berns died at the age of 17 of complications from a rare premature-aging disease called progeria. Although Sam knew his life was short, he lived each day to the fullest and inspired teens and adults alike to adopt his positive mindset. Check out Sam’s inspirational message: http://tedxtalks.ted.com/video/My-philosophy-for-a-happy-life;search:Sam%20berns Sam’s three principles: […]...

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