After years of being in sales, I moved over to the “other side of the table” to become a customer. I will share my lessons learned and insights on the real customer experience and how salespeople can leverage social selling to better engage with your customers rather than alienate them. Ultimately, richer engagement will lead to higher sales rep productivity and sustainable customer loyalty.
Here I bring together the concept of “Living Above the O Line” or the line of observation. I discuss how important it is to instill positive thinking in the workplace to drive innovation, creativity, and employee productivity. Ultimately, this leads to higher employee satisfaction and retention.
This talk will inspire and motivate employees from all generations, at all levels, to be more accountable and improve their leadership skills by focusing on their Personal Brand at work. A focus of this discussion is centered on positive thinking and building sustainable connections and networks.