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Paving The Path to Loyal Customers!
Creating 5-Star Customer Experiences
  

Successful strategies that you can use to influence, enhance customer service, and increase retention - NOTE: All of my presentations are customized for YOUR THEME and specific outcomes. Key Focus: Adapting to Multi-Generational and Diverse Customers Throughout the Customer Experience Journey Creating 5-Star Customer Experiences Today’s consumer is engaging and interacting with their f...

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Travels From: Wichita, KS
Fee Range: Available Upon Request

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Building a Culture of Respect
A Framework for Exploring and Addressing Gender Tension
  

How do you design a conversation where men understand how centuries of inequality and violence towards women contribute to women's automatic defensive demeanor AND where women understand that revenge does not effectively bring men alongside them in working towards equality? Creating a safe space for ongoing dialogue is critical to bringing down these walls. Start by focusing on patriarchy as a...

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Travels From: Whitefish Bay, WI
Fee Range: $1,000 - $2,500

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Emotional Intelligence Matters
Improving Emotional Intelligence In The Workplace
  

Current research shows that emotional intelligence is a more important factor in workplace success than technical and hard skills. As work becomes more collaborative in nature, individual success is almost always dependent on one’s ability to communicate and influence rather than on any particular technical skill. Organizational research consistently proves that emotional intelligence is...

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Travels From:
Fee Range: $2,500 - $5,000

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Corporate Culture Transformation
(7) Keys for Corporate Culture Transformation, Improved Productivity and More Profits.
  
Teams that Work ...
Best Practices of High Performing Teams
  
From Surviving to Thriving: How to Enable a Culture that Drives Sustainable Business Results
How to Enable a Culture that Drives Sustainable Business Results
  

The rate of change is quicker than ever before, whether your implementing a new strategy, integrating a recent acquisition or some other change. Change requires people to act differently and they typically respond in one of three ways: AMBASSADORS of the Change, RESISTORS of the Change or ON THE FENCE'ers. Michael will reveal the four essential elements to create a sustainable culture that driv...

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Travels From: Chicago, IL
Fee Range: $7,500 - $10,000

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LEADERSHIP BUILDING BLOCKS
WHAT KIND OF LEADER ARE YOU?
  

Sharing both her successes and failures including living on a canoe for two weeks (studying Situational Leadership), Shannon integrates how Four Pillars of Leadership can make or break any organization. Using interactive and fun communication exercises, this millennial knows how to facilitate an effective Leadership Academy for your group. PS: Check out her TEDx talk about living on a canoe and th...

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Travels From: Dallas, TX
Fee Range: Available Upon Request

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Culture Is The Bass
7 Principles For Developing A Culture That Works
  

Can you imagine going to a music performance tonight (any type will do) and the musicians are not playing together? Each of them is engaged in their own musical performance while wearing sound canceling headphones. They are each playing every note perfectly using their own tempo and volume — but they’re not in sync with any of the other musicians. Does this sound li...

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Travels From: Washington, DC
Fee Range: Available Upon Request

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Unlock and Maximise Your Superpowers
The power of your strengths and how to achieve huge results
  

Find out what your team's highest abilities, and what their greatest challenges are. Refine those abilities into their superpowers. This topic can really be customized for any group, event or agenda. It can be an inspirational Keynote, more educational or training, experiential or hands-on, entertaining and humorous, and can be more professional in context or personal growth directed. Or it can...

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Travels From: Boise, ID
Fee Range: Varies

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Respect in the Workplace
Principles that Govern Respect in a Work Environment
  

The speaker introduces the powerful concept of respect as the cornerstone of a healthy workplace culture. Respect is presented in a simplified new light, covering the basic concepts that govern respect, the principles that govern factors that explain the way you gain and lose respect, and the practices that enable a person to maintain respect - in an increasingly diverse workplace. All the princip...

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Travels From: Boston, MA
Fee Range: Available Upon Request

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