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How to Ask and Succeed
How finding what you DON'T have to change will Rock your confidence, connect you to clients, and excel the Right way!
Updated!
  
We love improving when it affects results! Especially when we feel we are lacking in any area of our success. Growth in your ability to communicate with clients, peers, teams, and leaders can make the difference between a promotion, a sale, and new responsibilities. To avoid the stress, analysis paralysis, and frustration caused by wondering what you should be doing, could be doing or are expected to do - this presentation offers insights, research, and a formula that you can use FAST. Using research on high performing teams, appreciative inquiry, and positive psychology, this presentation offers a new way to tackle problems that builds confidence, connects to higher client productivity, and increases creativity and innovation wherever you work.

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Travels From: Ashburn VA, Denver CO
Fee Range: Open

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Shift Happens!® When The Customer Experience Is About WIIFM
It's about bringing the Customer back by creating transformational experiences not transactions.
  
Success is not about incremental improvements. Success is about bold, fundamental changes that create customer insistence. It is about repeat business, referrals, and retention. Bottom line: What's In It For Me (WIIFM) and me is the Customer. Oracle recently conducted a survey that revealed that only 1% of all Customers are truly satisfied. Most people find change-shifts- particularly rapid and unpredictable change, frightening and upsetting. Nevertheless, turbulence and change are not going away; instead, they will become more pronounced. You want Customer insistence that develops a pattern of repeat transactions. Customers need experiences that harmonize impressions with positive results. Giving flowers, candy, and compliments are basic to most dating relationships. Providing extras is also important to gaining customer insistence. A dramatic shift in the basic relationship between consumers and companies is inexorably transforming industry after industry. As a result, engagement...

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Travels From: Chicago, IL
Fee Range: Available Upon Request

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How to Keep Your Head On...While Working Your Butt Off!
Unlocking Your Team's Attitude of Awesomeness
  
What if your organization was just one step away from creating amazing results, attracting and retaining the best people, and preventing burnout? Your team will discover strategies on navigating change, dealing with difficult people and situations, and staying motivated. How to Keep Your Head On...While Working Your Butt Off! is a motivational and team building program for audiences that encounter change, stressful situations, and work with multiple generations. In this custom tailored program, your audience will discover the following: - Creating a contagious culture of excellence - Secrets of communication (even with difficult people!) - How to embrace change, not fight it - Tapping into the talents of a multi-generational workforce - Heavy doses of mental floss to inspire and motivate! This program is one of Shef's most requested programs! Contact our offices at 1-563-343-5412 or email dave@theshef.com for more information!

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Travels From: Chicago, IL
Fee Range: Open

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The Customer Mindset
Connecting for Lifetime Loyalty
  
What if you could better understand the mindset of your customer? Your ability to communicate and connect quickly will determine the success of your customer’s buying experience. Thorough understanding and implementation of specific strategies, you will learn how to change the way you connect with your in-store and online customers. Dr. Kristie will teach you how to implement tools for you to make the customer experience an unforgettable one. Learn how the customer mindset can make or break a sale, the secrets to capturing customer loyalty for a lifetime and best practices in building customer relationships.

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Travels From: Los Angeles, CA
Fee Range: Available Upon Request

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Appreciating and value for Veterans
Encouraging Hope for healthcare workers who serve Veterans
  
1. Appreciate the people and culture of those who serve or have served in the military by examining the biographies and demographics of each period of time from WW2 to present day veteran 2. Discover how those who serve Veterans can value these Heroes 3. Discuss ideas and new examples of what healthcare organizations are doing to support veterans.

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Travels From: Kansas City, MO
Fee Range: Varies

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The Sweet Smell of Success:
How to Tap Into Your Genius, Build Strong Teams, and Create a Compelling Vision
  
The Sweet Smell of Success: How to Tap Into Your Genius, Build Strong Teams, and Create a Compelling Vision Your audience will discover the following: How to harness the power of a diverse workforce. Becoming the guide, leading your team and customers to achieve their goals. How to keep going when you want to give up

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Travels From: New York, NY
Fee Range: Available Upon Request

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Paving The Path to Loyal Customers!
Creating 5-Star Customer Experiences
  
Successful strategies that you can use to influence, enhance customer service, and increase retention - NOTE: All of my presentations are customized for YOUR THEME and specific outcomes. Key Focus: Adapting to Multi-Generational and Diverse Customers Throughout the Customer Experience Journey Creating 5-Star Customer Experiences Today’s consumer is engaging and interacting with their favorite businesses, both in-store, online & offline. This program will provide practical strategies to enhance your customer service experience, increase your marketing appeal, and create a following of loyal customers who will act as advocates for your company or association.  A few comments from recent cleints... "I am the President/CEO of a community bank in Central Ohio and we had Ford speak to over 200 of our commercial clients. He was incredible and kept the entire room engaged about how to improve their personal and business results. We received great feedback from those in at...

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Travels From: Wichita, KS
Fee Range: Available Upon Request

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"If Disney Ran Your Business What Would It Look Like?"
Secrets to Create a Disney-like Customer Focused Culture and Unique and Memorable Client Experience in Any Business Today!
  
(Keynote, 2-Hr or Full Day Program) Have you ever wondered how the Walt Disney World Resort® continues to produce a dynamic model on Business Excellence, Leadership, Working Environment and Customer Experience? Imagine if you could create a customer focused culture like Disney what would it look like? Picture your Organization and Team finally having a plan to:  Easily Attract More Customers, Clients and Patients and Build Brand and Customer Loyalty For Life!  Create A Disney-Like Friendly Business Culture!  Stand Out, Never Compete on Price and Discounts Again and Destroy Your Competition! Forever!  Attract and Hire Only the Best People!  Positively Lead Others to Increase Productivity, Efficiency and Team Morale!  Create a “Whistle While You Work” Engaging Team Environment That Lasts! As a former successful Disney Leader, John will share his incredible experiences, real best practices and proven Disney success strategie...

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Travels From: Charlotte, NC
Fee Range: Available Upon Request

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Admins ONLY
Administrative Assistants Appreciation Seminar
  
Show your admins how much you love them and appreciate their hard work by hosting this seminar at your company. LESSONS: • NO lessons • NO strategy • NO tips and tricks AUDIENCE: Just a flat-out good time for admins and other corporate worker bees. Not recommended for management. TIME: 30-60 minutes

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Travels From: Indianapolis, IN
Fee Range: $2,500 - $5,000

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Discover how to position your people as Leaders with the 7-5-0 Formula
Black Tie Leadership
  
What does it really mean to be in a “leadership” role in your company? You need to deal with people, both your employees and your customers and sometimes, that isn’t a lot of fun, right? But, with the right mindset and training in place, it can be an incredible opportunity for the right people to help your company grow! Leadership isn’t for everyone, yet we continually put people into leadership roles because “they did a great job in your company” and now we should promote them. How do you become an effective leader? One that inspires others and influences outcomes? It’s not easy, but it can be done. Find out the story of a small business owner like you who struggled to not only find the right people to put in leadership roles, but to recover from a bankruptcy that almost finished him. Through it all he found significance to become a better leader with the numbers of 7-5-0.

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Travels From: Akron, OH
Fee Range: $2,500 - $5,000

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