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Creating the Black Tie Customer Experience
Achieving the highest standards of service and professionalism
Updated!
  

Delivering the Black Tie Customer Experience! Our Signature seminar! Identify and implement this “Missing Link” that turns Customer Service transactions into Black Tie Brand Ambassadors! Explore the four principles connected to this missing link to deliver a consistent Black Tie Customer Experience! (Each of the four topics below can also be made into a stand-alone seminar or training.) ...

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Travels From: Akron, OH
Fee Range: $2,500 - $5,000

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Why & How to Create Strategic Partnerships
Power vs. Force
  

Format: 45-60 minute keynote This program is perfect for: • Executives • Senior Management • Managers • Teams The audience will leave with: • An appreciation for the value of strategic partnerships • Respect for colleagues, associates and potential clients • The desire to collaborate to meet or exceed defined goals • The s...

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Travels From: Los Angeles, CA
Fee Range: Available Upon Request

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Keynote Speech - Personal Success Begins At Home
Creating the “Harmony at Home Experience” for your team-oriented millennial workforce and your corporate family.
  

Harmony at home translates to self confidence, a positive attitude, and increased productivity at work. Utilize Johnny’s personal knowledge to create the “harmony at home experience” for your team-oriented millennials and your corporate family. ROI for this keynote: Johnny’s heartfelt stories about his relationships with his 9 moms will be delivered with high energy and an engaging s...

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Travels From: Baton Rouge, Oklahoma City, Austin, Houston, Dallas, DFW, TX
Fee Range: $5,000 - $7,500

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Empathetic Customer Service In The Workplace
Exceeding The Customers Expecatations
  

When you think of customer service, do you immediately think about empathy? Probably not-but you should. In developing empathy at work, you have to think about how you understand your client’s perspective. Even better, build long-lasting relationships. Seeing situations from the other person’s point of view is one of the most powerful skills you can acquire at work. Is it possible to ha...

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Travels From: San Antonio, TX
Fee Range: Available Upon Request

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Coming in HOT!
Securing Brand Dominance with an Epic Customer Experience
  

According to Walker, a Customer Experience study group, by 2020 the customer experience will drown out price and product as the key differentiator for brand dominance. And 74% of senior executives believe customer experience impacts the willingness of a customer to be loyal to your organization. That’s a massive shift in the way customers decide who to do (or not do) business with so it...

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Travels From: Houston, TX
Fee Range: $5,000 - $7,500

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What Makes A Champion?
The Blueprint
  

Time: You can always make more money, but time wasted is lost forever. We all have the same 24 hours in the day - 1440 minutes. If you want to be successful, don't squander your time. · Education: The more you know, the more opportunities you see before you. Knowledge changes the way you see the world, and opens doors others never see. Successful people read and constantly "sharpen their...

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Travels From: Conyers, GA
Fee Range: $2,500 - $5,000

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PIVOT-ABILITY!
TURN CHANGE & DISRUPTION INTO A CULTURE OF INNOVATION & RESILIENCE
  

Disruption is inevitable. If your organization is not prepared to manage and make the most of change – or clings to the status quo because of the perceived risk, your days may be numbered. This may sound extreme, but the reality is that 88% of the Fortune 500 companies from 1955 are no longer in business. Without a pivot-ready culture, businesses run the risk of mediocrity creeping in, which ult...

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Travels From: San Diego, CA
Fee Range: Over $10,000

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Storytelling for Leaders
Sharing your stories to increase sales and becoming a more engaging, powerful, and memorable speaker!
  

“Storytelling for Leaders” is my high energy program that teaches individuals the skills to be excellent communicators and leaders by using storytelling in their speeches, presentations, and public speaking. I am Dr. Ray Lauk, and I am a storyteller, stand-up and improv comic. I also hold a Ph.D. and MBA, and I am an educator, author, professor, entrepreneur, and former corporate marketi...

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Travels From: Chicago, IL
Fee Range: $2,500 - $5,000

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How to prepare a speech / presentation
3 steps to a better performance
  

This seminars show you the best way to organized your speech or presentations. My knowledge comes from 33 years in sales and 12 years in Toastmasters. I haves won numerous speech awards including three times Speaker of the Year in the Chicago Toastmasters Humorous Speech Competition. In 2014, after winning in Illinois, I competed in the Toastmaster’s World Speech Competition in Kuala Lumpur, M...

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Travels From: Chicago, IL
Fee Range: $2,500 - $5,000

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Solve. Don't Sell.
How To Sell In A World Where People Don't Want To Be Sold
  

Most sales professionals suffer from talking too much and not asking the right questions. Asking questions, listening and allowing the prospect to create/visualize a bigger future will set you apart from the competition. They also suffer from time management. Many sales people lack focus and spend their time doing non-revenue activities, yet complain they don't have sales. Knowin...

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Travels From: Tampa, FL
Fee Range: $5,000 - $7,500

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