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Empathetic Customer Service In The Workplace
Exceeding The Customers Expecatations
  

When you think of customer service, do you immediately think about empathy? Probably not-but you should. In developing empathy at work, you have to think about how you understand your client’s perspective. Even better, build long-lasting relationships. Seeing situations from the other person’s point of view is one of the most powerful skills you can acquire at work. Is it possible to ha...

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Travels From: San Antonio, TX
Fee Range: Available Upon Request

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Calm, Cool & Collaborative
The 3C Leadership Principles You Need to Lead & Succeed in Today's Chaotic, Fast-Paced Tech Environment
  

You have stellar technical skills and you are a champion task slayer when it comes to cranking out the technical work. You are recognized for your fantastic work by your leadership chain of command and you are recognized as an expert in your technical area. But are you ready to be a leader? Many times, technical experts are promoted to the next level in their organization based on their pa...

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Travels From: Austin, TX
Fee Range: Available Upon Request

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We talk Cyber Security But: What about Protecting your company's data, by psychologically evaluating potential Espionage and Spy activity?
Corporate Security; The Psychological Factors of Espionage and Spying
  

The audience will be engaged when we will focus on the psychological motivations, to identify the emotional precursors, which lead to CORPORATE ESPIONAGE and SPYING. In today’s world of CYBER-RISK and CYBER-SECURITY, we sometimes forget about the individuals, or dare I say SUSPECTS behind the BREACH, ATTACH or THEFT. We neglect these individuals until it is too late, and the damage has been d...

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Travels From: Fort Wayne, IN
Fee Range: Available Upon Request

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Get Along Better with Anyone, Anytime, Anywhere .... Build Rapport, Relationships and Connect!
Create Enduring Connections with Customers, Co-Workers, Employees and Stakeholders
  

Get Along Better with Anyone, Anytime, Anywhere ... Build Rapport, Relationships and Connect! ( can be delivered as a keynote, breakout, training or facilitation and will be tailored for leaders, teams, customer relationships, sales or general audiences) "The #1 Most Important Single Ingredient in the Formula for Success is Knowing How to Get Along and Connect with People" Teddy Roosevelt, ...

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Travels From: Washington DC, DC
Fee Range: $5,000 - $7,500

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SET YOUR ATTITUDE ON FIRE!!!
The Attitude of Gradtitude
  

How to look at life and work differently, with a winning attitude every day!! Attitude is everything, from sales to customer service to personal relationships, your attitude sets the tone for your success in life!! In today's world many of us wish for more control in our lives. It seems that technology has taken a lot of the control of our lives from us. The ONE, and perhaps ONLY thing that we ...

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Travels From: Murrells Inlet, SC
Fee Range: Varies

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Emotional Intelligence
Learn to connect with people and have a better understanding on what makes them tick.
  

Emotional Intelligence 1. How to successfully orchestrate the people in your life. 2. Understand the importance of EQ in your professional life as well as your personal life. 3. Learn personality types and why people are the way they are to be a better influencer. 4. Learn self-discipline and emotional control to always be calm and cool while under pressure. 5. Determine your current level of...

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Travels From: Minneapolis, MN
Fee Range: $1,000 - $2,500

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