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Empathetic Customer Service In The Workplace
Exceeding The Customers Expecatations
  

When you think of customer service, do you immediately think about empathy? Probably not-but you should. In developing empathy at work, you have to think about how you understand your client’s perspective. Even better, build long-lasting relationships. Seeing situations from the other person’s point of view is one of the most powerful skills you can acquire at work. Is it possible to ha...

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Travels From: San Antonio, TX
Fee Range: Available Upon Request

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Never Hunt With A Skinny Lion!
Empowering Others To See Adversity As Opportunity
  

The greatest organizations are the ones that focus the talents of many people into the passionate pursuit of one vision. Motivating others is a skill that all leaders must have. In this program, we share the secrets of helping others see each day as a new adventure that ultimately leads to a destination that you determine. Key Takeaways: • Learn the secret to unlocking an adventurous env...

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Travels From: Greenville, SC
Fee Range: Available Upon Request

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EXCEPTIONAL CUSTOMER SERVICE
Rave reviews; how exceptional service turns customers into your greatest marketing asset.
  

RAVE REVIEWS; HOW EXCEPTIONAL SERVICE TURNS CUSTOMERS INTO YOUR GREATEST MARKETING ASSET. AUDIENCE Front of house managers Executive Chefs Restaurant Managers Functions Managers Sales and Marketing Managers Independent owners and franchisees OVERVIEW In the digital era online reviews have more currency than ever before. Great reviews drive business and bring people through you...

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Travels From: Los Angeles, CA
Fee Range: Available Upon Request

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Does Your Voice Portray or Betray You?
  

Does your voice matter - Yes! Your voice is a critical part of your impact - whether communicating in person or virtually, how you use your breath, body and voice makes a difference - to you and your audience. Our voice can deliver difficult information with empathy and help diffuse an emotional customer. It can help us motivate teams to reach stretch goals, and allow us to close the sale. Hila...

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Travels From: Denver, CO
Fee Range: Available Upon Request

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Increase Your Cash Flow FAST!
And do it without a big list or a big budget
  

Business owners, retail or service based, all say the exact same thing. "We need more customers so we can earn more money." It’s tough out there for business owners in 2018. Jean Kuhn “has the backs” of business owners and delivers the hard facts, the truth and some laughs, on what it takes to become the leader in their industry and a “celebrity” in their business. Jean shares he...

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Travels From: Chicago, IL
Fee Range: $5,000 - $7,500

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ARE YOUR SALESPEOPLE OVERLOOKING 50% OF POTENTIAL CLIENTS/CUSTOMERS?
Looking below the tip of the iceberg
  

IIntroverts are over half the population in the United States; sales people are most often extroverts. What are your sales people missing out on? Are they sometimes frustrated by customers/prospects who seem hard to reach, have low energy, respond with suspicion to an animated introduction and in general don’t seem to be swayed by the approaches that have worked so well with others? Ima...

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Travels From: Minneapolis, MN
Fee Range: Available Upon Request

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Shift Happens!® When The Customer Experience Is About WIIFM
It's about bringing the Customer back by creating transformational experiences not transactions.
  

Success is not about incremental improvements. Success is about bold, fundamental changes that create customer insistence. It is about repeat business, referrals, and retention. Bottom line: What's In It For Me (WIIFM) and me is the Customer. Oracle recently conducted a survey that revealed that only 1% of all Customers are truly satisfied. Most people find change-shifts- particularly rapid an...

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Travels From: Chicago, IL
Fee Range: Available Upon Request

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Don't Raise Your Voice, Improve Your Message
Strategic Communication Solutions
  

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them. By ...

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Travels From: Phoenix or Detroit (resides in both), AZ
Fee Range: $2,500 - $5,000

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The Customer Is NOT Always Right!
You Get The Results You Deserve
  

Build your Dynamic Service System and recognize how your INPUT produces your FEEDBACK and creates your REALITY. This is a major step in changing your service culture from something you do to something you are. Discover how to move beyond your competitor's best efforts. Real life examples will have your people laughing and learning. Everyone talks about service ... some are interested while very ...

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Travels From: Calgary
Fee Range: $7,500 - $10,000

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CUSTOMER RETENTION WITH “WORLD-CLASS” CUSTOMER SERVICE
If You Don't Care of Your Customers-Your Competition Will
  

Many companies spend lots of time on the “front end”, trying to get new customers in the front door, but they forget about their current customer base walking “out” the back door. How do we keep repeat business? In this session we cover all aspects of customer retention and building strong relationships. We cover the key phases of a customer and how to handle upset customers. We’ll also ...

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Travels From: Plymouth, MA
Fee Range: Varies

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