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“Your Personalized Marketing Era”
Are you ready for Personalized Marketing & Customer Experience Optimization?
NEW!
  

“Your Personalized Marketing Era” Why are You Losing Customers? Because you need “”Customer Experience Optimization” that personalizes your User Experience, down to the individual level. In 2020, online business WILL BE DRIVEN by AI “Personalized Marketing” and “Automated Personalized Content” at the forefront. “AIP”, as I call it. “A.I. Personalization” Ado...

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Travels From: Treasure Island, FL
Fee Range: Varies

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Telling a Zillionaire "No"- Lessons In Customer Service
Battles and Victories Servicing the 1%
NEW!
  

Take a lively and engaging journey with a former Customer Service representative for the rich and famous. This 45 minute to 1 hour presentation is intended to inform and amuse any size audience. As a former Account Manager at Netjets for over 16 years to now owning my own Customer Service Training business, I speak about the lessons I learned while providing amazing customer service to the most ...

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Travels From: Laguna Hills, CA
Fee Range: Open

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Business Growth Acceleration
Put Lead Generation on Autopilot and Skyrocket Your Sales & Profits!
NEW!
  

Keynote Focus: Business Growth, Marketing, Sales, Customer Loyalty, Branding.  NOTE: All of my presentations are customized for YOUR THEME and specific outcomes. Put Lead Generation on Autopilot and Skyrocket Your Sales & Profits!Ford’s innovative “Business Growth Formula” modernizes the customer engagement model by applying reverse psychology: placing the influence in the buyer’s han...

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Travels From: Wichita, KS
Fee Range: Available Upon Request

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"If Disney Ran Your Business What Would It Look Like?"
Secrets to Create a Disney-like Customer Focused Culture and Unique and Memorable Client Experience in Any Business Today!
Updated!
  

(Keynote, 2-Hr or Full Day Program) Have you ever wondered how the Walt Disney World Resort® continues to produce a dynamic model on Business Excellence, Leadership, Working Environment and Customer Experience? Imagine if you could create a customer focused culture like Disney what would it look like? Picture your Organization and Team finally having a plan to:  Easily Attract More Custom...

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Travels From: Charlotte, NC
Fee Range: Available Upon Request

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What are you Bragging on Lately?
Employees and clients will brag - good or bad. Knowing exactly what you want people to brag about optimizes all efforts to elevate success!
  

When I ask organizations what they want customers to brag about, the answers come fast. When I ask organizations what they want employees to brag about; the answers are not as clear. When we tie the behaviors your employees need to achieve great customer bragging to the behaviors your employees need from your leadership team for maximum support, that's when innovation, clarity, and great metrics g...

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Travels From: Ashburn VA, Denver CO
Fee Range: Open

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How do you Show Up (at work, at the restaurant)?
The Perception (and truth) of First and Lasting Impressions
  

All it takes is 10 seconds to from an impression in a meeting or dining/social setting. How do you and your employees make an impression that LASTS? You only have a short period of time to do so and your brand is on display, all the time. This eye-opening seminar will turn “common sense” thoughts into “common practice” action points to help your team deliver the lasting results.

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Travels From: Akron, OH
Fee Range: $2,500 - $5,000

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Keynote Speech - Personal Success Begins At Home
Creating the “Harmony at Home Experience” for your team-oriented millennial workforce and your corporate family.
  

Harmony at home translates to self confidence, a positive attitude, and increased productivity at work. Utilize Johnny’s personal knowledge to create the “harmony at home experience” for your team-oriented millennials and your corporate family. ROI for this keynote: Johnny’s heartfelt stories about his relationships with his 9 moms will be delivered with high energy and an engaging s...

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Travels From: Baton Rouge, Oklahoma City, Austin, Houston, Dallas, DFW, TX
Fee Range: $5,000 - $7,500

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TIPS AND TRICKS FOR EXCELLENT CUSTOMER SERVICE
Improve Your Customer Service by LEAPS and Bounds
  

You will no longer question how to conquer customer service complaints. Listen. Empathize. Apologize. Problem. Solved. We all need to practice leaping. This session will be a springboard to better relationships - both professionally and personally.

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Travels From: Madison, WI
Fee Range: $2,500 - $5,000

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Branding Your Platinum Service
"How To Brand Your Love With Memorable Moments"
  

Most company's focus solely on profits without considering the impact "customer love" has on engagement scores, turning customers into billboards and how these affect the bottom line. This presentation focuses on finding what we call, "Your Purple Cow" and subsequently implementing a customer experience strategy that increases customer satisfaction scores and ultimately increasing your bottom ...

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Travels From: Greater Tampa Bay Area, FL
Fee Range: Available Upon Request

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DISC Workshop
Increase Communication and Team Collaboration for Greater Levels of Productivity!
  

What if we could get everyone to communicate like your top performers? They understand how they communicate and how to connect with others. The DISC profile is one of the most popular training tools in the world to improve teamwork and communication with your peers and leaders. The DISC workshop helps you understand your behavior and communication style, and how to interact with the behavi...

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Travels From: San Antonio, TX
Fee Range: Available Upon Request

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