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Hollywood Service
10 Service Lessons From the Movie
  

Did you know that Braveheart is a great lesson in customer service and service recovery? That Forrest Gump is about teamwork? The Martian is all about building an intentional company culture? The success of the film Dances With Wolves has a lot to do with organizational priorities. This high energy, incredibly entertaining session reminds you of lessons you may not have even realized you knew...

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Travels From: Orlando, FL
Fee Range: $2,500 - $5,000

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The Customer Is NOT Always Right!
You Get The Results You Deserve
  

Build your Dynamic Service System and recognize how your INPUT produces your FEEDBACK and creates your REALITY. This is a major step in changing your service culture from something you do to something you are. Discover how to move beyond your competitor's best efforts. Real life examples will have your people laughing and learning. Everyone talks about service ... some are interested while very ...

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Travels From: Calgary
Fee Range: $7,500 - $10,000

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CUSTOMER RETENTION WITH “WORLD-CLASS” CUSTOMER SERVICE
If You Don't Care of Your Customers-Your Competition Will
  

Many companies spend lots of time on the “front end”, trying to get new customers in the front door, but they forget about their current customer base walking “out” the back door. How do we keep repeat business? In this session we cover all aspects of customer retention and building strong relationships. We cover the key phases of a customer and how to handle upset customers. We’ll also ...

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Travels From: Plymouth, MA
Fee Range: Varies

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BRANDED CUSTOMER CHEMISTRY
Infusing Your Brand DNA into Your Service Delivery
  

Great customer service is no longer enough in today’s global competition and the expansion of the Internet. To make a sale today and keep a customer for years, there must be chemistry between your brand and your customer. Participants will: • Discover the fundamental importance of chemistry and its powerful relationship to winning your customer’s for life • Discover how your brand is p...

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Travels From: Colorado Springs, CO
Fee Range: $5,000 - $7,500

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Retention Mastery
How to Hire and Retain Top Talent—Even Millennials!
  

Are you ready for something different? Do you want something that will increase your retention rates by measurable numbers? Are you frustrated trying to motivate and engage Millennials? Then don’t miss this presentation! It’s a must for every one! “Revolutionary”, “Amazing”, “Ground-Breaking”, these are just some of the words used by audiences to describe Proclivities: The Scie...

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Travels From: West Palm Beach, FL
Fee Range: $5,000 - $7,500

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Delivering Mindful Customer Service
Customer service that truly creates bonds and long term value with the customer
  

Delivering Mindful Customer Service The Delivering Mindful Customer Service program incorporates the theory that if you are empathetic to your customer, your service will excel. Excellent customer service is not only a means to retain current clients, but an imperative method to grow your business. Your business needs to strive for world class customer service. Scott will help you do this by...

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Travels From: Austin, Dallas, Houston, San Antonio, TX
Fee Range: Available Upon Request

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The Scream it From the Rooftops Client
Creating Your Business Cheerleaders Through Customer Service
  

The day to day operations, specifically of service businesses, rely heavily upon leaving satisfied clientele. This can be easily achieved through delivering the WOW experience to your customers. This course will discuss the easy perceptual items to be implemented without cost to the business. The talk focuses on seeing your service from the customer side, how to treat the home, how to commu...

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Travels From: LANDING, NJ
Fee Range: $1,000 - $2,500

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Customer Service in the 21st Century
Not Just Another Buzz Phrase
  

My Customer Service presentation will look at all types of customers and how your event attendees can serve their customers better and improve themselves in the process. Your event attendees will be provided a strong skill-set, including in-person and over the phone techniques, dealing with difficult customers, Identifying customer's needs, recognizing how their attitude affects customer servi...

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Travels From: Miramar, FL
Fee Range: $5,000 - $7,500

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Quarter Turns
Small Shifts with Big Impact
  

Human beings are designed for sameness and repetition. This is the exact reason why it’s difficult to make changes in our businesses and in our lives. We get very comfortable doing the same thing over and over again and fall into our patterns and routines and inevitably get the same results. Have you ever driven home from work before and when you pull into the driveway-have no idea how you got t...

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Travels From: Ann Arbor, MI
Fee Range: Available Upon Request

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Extreme Customer Service
The lost art of making customers happy and loyal
  

What's the problem with Customer Service today? Everything! Find out where Customer Service went and what to do about getting it back. Effective Customer Service tips and tools you can use to make your customers fall in love with you all over again will be shared...and so much more!

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Travels From: Houston, TX
Fee Range: Available Upon Request

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