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Building Your Net-Worth through Networking
Strategies for generating leads and growing your referral base without losing your mind or bank account.
Updated!
  
Be Bold. Be Brave. Be You!
It's your life, your story, your terms......Dare to be different!
NEW!
  

As a child growing up on the east side of Austin, there were no grand expectations for my future. The plan, as it was laid out, was simple: graduate from high school, become a secretary with the state of Texas, and secure a good retirement plan. Add to that the dysfunctional family environment in which I grew up — replete with domestic violence, teen pregnancy, and criminal activity — and i...

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Travels From: Dallas, TX
Fee Range: Available Upon Request

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Inspiring an Awesome, Outrageous and Legendary Customer Experience
- Starting with your internal customer
  

How do you ensure that your customers’ experience is meaningful, impactful and so awesome that they will go and tell everyone about it? What is the impact of not addressing it? What does "awesome" even look and sound like? How do you know when your customers really feel valued? How do you know when your employees feel valued?? In this roll-up-your-sleeves keynote and workshop, usi...

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Travels From: Los Angeles, CA
Fee Range: Available Upon Request

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Get Along Better with Anyone, Anytime, Anywhere .... Build Rapport, Relationships and Connect!
Create Enduring Connections with Customers, Co-Workers, Employees and Stakeholders
  

Get Along Better with Anyone, Anytime, Anywhere ... Build Rapport, Relationships and Connect! ( can be delivered as a keynote, breakout, training or facilitation and will be tailored for leaders, teams, customer relationships, sales or general audiences) "The #1 Most Important Single Ingredient in the Formula for Success is Knowing How to Get Along and Connect with People" Teddy Roosevelt, ...

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Travels From: Washington DC, DC
Fee Range: $5,000 - $7,500

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Managing a Customer Service Crisis
What to do when it's your fault
  

It's inevitable that things will go wrong once in a while: products arrive late, incorrect orders, instructions are overlooked. How you handle the situation can mean the difference between understanding client and a furious one, not to mention the possibility of second sale for the future. In this seminar you will learn the 4 A's of customer service crises: 1. Admit that you've made a mistake ...

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Travels From: Kansas City, MO
Fee Range: $2,500 - $5,000

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Maximizing the Customer Service Experience
Winning Through Creating Exceptional Customer Experiences
  

One thing that separates high-performing from low performing organizations is the ability to create positive and memorable customer experiences. Additionally, creating loyal customers - repeat customers will have the most impact on your bottomline. The interaction between employees and customers is vital for sustained growth. What does the picture of amazing customer service, look like in your org...

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Travels From: Seattle, WA
Fee Range: Available upon request

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Hacking Stress for Success
A Managing Change keynote that Inspires Action
  

New Technologies, Systems or processes can be daunting. Working with new management teams can cause stress. Changes always illicit fear. The first step in navigating change is to conquer the fear of change. This powerful Keynote gives practical tools for navigating the changes within your company, industry, or marketplace. It clearly demonstrates and inspires the mindset that will allow your audie...

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Travels From: Akron, OH
Fee Range: Available Upon Request

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THE POWER OF POSITIVE HUMAN INTERACTION
Lead With Love
  
Employee Engagement
The Art of Managing Employees to Success and Profitability
  

These are competitive times. Holding on to your "best and brightest" talent is imperative to ensure organizational continuity of performance, sales growth and profitability. During this fast-paced and interactive program, business author and professional speaker, Tom Hinton, will give your managers five key tools they need to engage their employees and, in the process, boost performance and resul...

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Travels From: San Diego, CA
Fee Range: $7,500 - $10,000

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How to Transform Your Employees into Innovators
Culture of Innovation
  

Have you ever wondered what makes a company innovative? How Apple creates such beautiful products? How Pixar produces successful movies one after another? How Google comes up with idea after idea? How Toyota became the icon of quality? “The Bright Idea Box” has the answers to this intriguing question. More importantly, I will show you how you can create a culture of innovation inside your o...

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Travels From: San Francisco, CA
Fee Range: Varies

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