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Inspiring an Awesome, Outrageous and Legendary Customer Experience
- Starting with your internal customer
  

How do you ensure that your customers’ experience is meaningful, impactful and so awesome that they will go and tell everyone about it? What is the impact of not addressing it? What does "awesome" even look and sound like? How do you know when your customers really feel valued? How do you know when your employees feel valued?? In this roll-up-your-sleeves keynote and workshop, usi...

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Travels From: Los Angeles, CA
Fee Range: Available Upon Request

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It’s Not Who You Know, It’s Who Knows YOU!
How to Attract the Best Customers and Create an Army of Raving Fans
  

It's a new world and the marketplace has changed. Choices are vast and quality abounds! Being great at what you do is no longer a differentiator — It is merely the entry fee. Today, winning in business is about discovering, creating and leveraging competitive advantages. In this highly entertaining, thought-provoking and actionable presentation, based on his new book: Visibility Marketing, busin...

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Travels From: Denver, CO
Fee Range: Over $10,000

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Caring Is The New Connecting
How would the business be affected if we had clients we loved and cared about?
  

With so much happening out there, how do you cut through the noise of it all and find ways to truly connect with others? Matt Ward knows exactly what the trick is and how to do it. Audiences will experience and understand a unique approach to connecting with others. We take the concept of sales and marketing and flip it upside down. In this session you'll learn: How to take social media and us...

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Travels From: Boston, MA
Fee Range: $2,500 - $5,000

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The Customer's Journey
Create something extraordinary for your customers to keep them coming back.
  

Customers are more discerning than ever, expecting business to offer an engaging journey through their brand, products, and services. They want to hear your story, and be a part of the action. During this presentation from a former Disney leader, you will learn psychologically proven storytelling techniques that will change how you look at consumer experiences. During this presentation, you'...

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Travels From: Kelowna, BC (Canada)
Fee Range: Available Upon Request

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Creating A Culture of Killer Customer Service
How Top Businesses Create an Experience That Keeps Customers Coming Back
  

Lots of companies compete for the same customers, but most fall short when serving them. They focus on financial transactions rather than on human connections. They repeat the same robotic phrases. They operate without any humanity, missing an opportunity to make an impression. For most businesses, the problem isn’t service that’s bad. It’s service that’s forgettable. The best businesse...

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Travels From: Los Angeles, CA
Fee Range: Available Upon Request

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Get Your (Professional) Act Together!
The power of your Professional Presence
  

Would you do business with you? How you present yourself means everything when it comes to your brand and the image of your company. Do your people know how to carry themselves when they are representing your company and brand in professional and social environments? Manners and soft skills, while the foundation for any successful relationship, are two of the most often overlooked traits we all...

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Travels From: Akron, OH
Fee Range: $5,000 - $7,500

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Branding the Experience
Great organizations don’t just brand their marketing materials. They “Brand the Experience” for their customers.
  

During this program your audience will learn the following: • What actually is branding. • Why every position in the org-chart is part of the branding department. • The critical combination of drivers and conveyors that create the desired brand image. • How to create a strong brand by beginning with the necessary internal steps, i.e. how to get every employee excited about becoming a b...

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Travels From: Long Beach, CA
Fee Range: $1,000 - $2,500

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Are You Speaking Geekinese to Your Customers?
Speak The Language of Your Customers
  

Are You Speaking Geekinese? Experts in all fields are asked to communicate with others about their specialty. Depending on the situation however, they may be losing the attention of those with whom they are working. Many times this is because of their usage of their specialty’s jargon or "Geekinese" that may not be understood. During this 45-minute interactive speech, attendees will discov...

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Travels From: Atlanta, GA
Fee Range: $1,000 - $2,500

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The Customer Connection
The Surprising Link between Employee and Customer Engagement
  

Research conclusively shows that engaged employees and loyal customers can exponentially improve an organizations financial performance. In pursuit of these returns, organizations have invested billions of dollars into technology to improve how they collaborate, how they sell to and serve customers, or both. But the results of these investments have mostly been disappointing. 71% of employees ...

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Travels From: Charlotte, NC
Fee Range: $2,500 - $5,000

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Anchoring Your Clients To You - How To Be The Company Of Choice
Above and Beyond the Competition
  

If your competition had the same product, same knowledge and same price, why should the client or customer work with you? This presentation addresses questions like: What makes you a better choice than your competition? What do you want your company to be known for? What is your current client experience? What do you do to go above and beyond? This presentation will discuss how to make you ...

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Travels From: Waterford, CT
Fee Range: Available Upon Request

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