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Creating the Black Tie Customer Experience
Achieving the highest standards of service and professionalism
  
Delivering the Black Tie Customer Experience! Our Signature seminar! Identify and implement the Missing Link that turns Customer Service transactions into Black Tie Brand Ambassadors! Explore the four principles connected to this missing link to deliver a consistent Black Tie Customer Experience! (Each of the four topics below can also be made into a stand-alone seminar or training.) -Build a Foundation (Culture) of Hospitality (Welcome) Everything starts with your culture, your foundation. How do you define yours? -Create YOUR Standards of Excellence to attract and retain employees and customers. Every successful company should have consistent Standards of Excellence. It's their way of creating the Customer Experience. What are yours? -Develop your Impact Points by first becoming your customer What impact are your brand and employees are making every day? To find out, we will help shoes step into the shoes of your customers. - Transform your Customers into Brand Ambassadors ...

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Travels From: Akron, OH
Fee Range: $5,000 - $7,500

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Coloring Outside the Lines...Creating a NEW Customer Experience
How to re-invent the customer/patient exerience and go beyond customer service
  
This high-energy, participatory, humorous session has received outstanding reviews from diverse business professionals around the world. Certified Speaking Professional, Jeff Tobe, challenges you to step outside your comfort zone in positioning yourself more creatively than ever before. He provides the insight you require to give yourself the ‘competitive edge’ for which we all strive in business today! Based on his newest book, "ANTICIPATE; Knowing What Customers Need Before They Do", Jeff feels that to be effective in today’s marketplace, you must stay ahead of the marketplace. Everyone is creative when it comes to change, each time they question the ‘norm’ and they force themselves to look at their organization’s EXPERIENCE from a different perspective. Tobe is not just entertaining–he provides real ‘tools’ to creatively ENGAGING your internal and external customer. He believes in the power of creativity to look at your organization from a new perspective an...

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Travels From: Pittsburgh, PA
Fee Range: Varies

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Create MILLION DOLLAR Connections - EXPERIENCE
Experience - We all have it!
  
How are evaluating your experiences in business and life? We grossly under value the true power of connections. This high energy, creative, and thought provoking keynote will change your perspective and outlook on life. Our experiences allow us to connect with co-workers, customers, management, and family. Identifying and outlining our basic experiences bring astronomical value on a daily basis. Find out how to utilize our greatest strength, and build dominating businesses, cultures, and relationships.

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Travels From: Bettendorf, IA
Fee Range: $2,500 - $5,000

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Train Your Head to Think on Its Feet! (Live or Virtual Sessions on Teamwork, Leadership, Sales)
Engaging, Interactive Keynote or Workshop - Offered Live or Virtually
  
This live or virtual keynote (or workshop) explores how to listen and build ideas more effectively, moving good ideas to become great ideas. Applying the same techniques that improvisers use to create under pressure, the session ties those skills to your team/company. Every keynote is customized with a corporate training questionnaire and can be delivered as a one-off or as part of a larger series of meetings. Every session is interactive and engaging, using a hands-on approach. Check out recently published article in Harvard Law School's Negotiation Journal: https://onlinelibrary.wiley.com/doi/full/10.1111/nejo.12320

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Travels From: Boston, MA
Fee Range: $5,000 - $7,500

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Mission Accomplished! Live or virtual events.
The Action Hero way of celebrating your team!
  
​They performed like ACTION HEROES for you and now you want to celebrate them in Action Hero style. This program makes your audience feel like they accomplished great things this year and empowers them to reach even higher next year. They will Laugh and receive real world techniques for going to the next level. Here is what a recent client said: "Mr. Davis provided an outstanding presentation during our annual year end event. I assure you that you have never experienced a motivational presentation quite like his. It was fun, entertaining, exciting, and inspirational. If you are in need of a keynote speaker and you do not hire him, you are doing yourself a disservice. It was an absolute pleasure for our company to have him at our event." ~Rusty Campbell, CLEAResult

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Travels From: Akron, OH
Fee Range: Available Upon Request

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How to Transform Your Employees into Innovators
Culture of Innovation
  
Have you ever wondered what makes a company innovative? How Apple creates such beautiful products? How Pixar produces successful movies one after another? How Google comes up with idea after idea? How Toyota became the icon of quality? “The Bright Idea Box†has the answers to this intriguing question. More importantly, I will show you how you can create a culture of innovation inside your organization to produce similar results. This keynote is based on my award-winning book that teaches how to implement a 6-Step MASTER innovation program, in which employee submit ideas to grow the business, improve operations, customer service, business processes, and lower costs. This program creates a culture of innovation where every employee feels vested in the organization because they feel that their company values their input. You will reduce employee turn-over and attract top talent. Above all, I bring personal experience of creating and implementing this program. Additional Topic ...

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Travels From: San Francisco, CA
Fee Range: Varies

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Growing Sales Through Customer Service Excellence
Proven Strategies from the Cusotmer Service Trenches for Strengthening Relationships and Increasing Your Bottom Line
  
In 20 years of business, Larry never lost a customer to a competitor in a highly competitive industry. He credits this to consistently and creatively exceeding expectations of his clients. In fact, his clients became a "raving fans word-of-mouth" referral system. Now Larry set it as his mission to teach his proven  customer service success-strategies to the next generation of entrepreneurs. Larry shares his creative, out-of-the-box customer satisfaction solutions that brought him so much success in business. He also takes an analytical look at language and its powerful impact on our behavior in business, offering behavior-driven solutions for establishing a customer-centric company culture. His engaging and relatable style, wit, and and unmatched customer service success will inspire your team and improve your customer service for years to come.

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Travels From: San Francisco Bay Area, CA
Fee Range: $7,500 - $10,000

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F* WORDS FOR LEADERSHIP & LIFE
Overcome Fear, Failure, Fatigue...the "F" words of business!
  
Paving The Path to Loyal Customers!
Adapting to Multi-Generational and Diverse Customers Throughout the Customer Experience Journey
  
Paving The Path to Loyal Customers! Each generational group, from millennials to baby boomers, has their own specific characteristics, behaviors, and buying patterns. This has created new opportunities for you to gain a competitive edge. In the race for relevancy, the one-size-fits-all marketing strategy just isn't effective. Avoid the generational landmines that can destroy your business. Discover how you improve your marketing to multigenerational marketplaces, and how to manage multigenerational workforces. Gain insights into what motivates millennials, Gen X, Gen Y, and Boomers, and how new technologies improve the process. You'll leave this presentation armed with the tactics to engage the diverse demographics of today's consumer. In this innovative presentation, you’ll discover: How to build better relationships with your customers How to develop blended customer experiences Secrets to developing the perfect Customer Journey Insider secrets on how to turn customers into rag...

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Travels From: Wichita, KS
Fee Range: Available Upon Request

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What NOT to change and still be Amazing!
How finding what you DON'T have to change will Rock your confidence, connect you to clients, and excel the Right way!
  
Using research on high performing teams, appreciative inquiry, and positive psychology, this presentation offers a new way to tackle problems that builds confidence, connects to higher client productivity, and increases creativity and innovation wherever you work. We love improving when it affects results and your ability to communicate with clients, peers, teams, and leaders can make the difference between a promotion, a sale, and new responsibilities. To avoid the stress, analysis paralysis, and frustration caused by wondering what you should be doing, could be doing or are expected to do - this presentation offers insights, research, and a formula that you can use FAST.

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Travels From: Ashburn VA, Denver CO
Fee Range: Open

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