Connecting: Create Better Co-Worker and Customer EngagementBy Geoff Ables
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In our obsessively connected world, there is a lot of discussion about improving customer and employee connections. But is all the talk just hype, or is there an ROI for creating better employee engagement and customer experiences? And how does an organization deliver on such a broad concept?The ROI of EngagementResearch from MIT places a value of $83,000 on employees who are bet
5 Timeless Rules for Business Relationship SuccessBy Geoff Ables
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The rules for relationship success are timeless. Since the beginning of civilization they have remained the same. But when organizations grow beyond a single office and a few employees and customers, those rules rarely grow with them.Even with the vast array of relationship tools in today’s digital workplace, the problem persists and may even be growing. Gallup
Good LUCK: Balancing People, Purpose and ProfitBy Geoff Ables
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“When you go swimming, do you go in circles?”Everyone laughed. Including me.It was the summer after my junior year of high school, and those were the first words Harry said to me. I was a quiet kid with a small circle of friends and I had been talked into taking a big step outside of my comfort zone that summer by going to camp where I only knew one person.Harry was one
Measuring Workplace Social CollaborationBy Geoff Ables
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Enabling our teams to work together better – to collaborate and engage – might be the competitive differentiator of the 21st century. The days of the production-line worker, the inbox/outbox process and any other repetitive task for humans to perform – are vanishing quickly. With automation, apps and robotics replacing humans at an unprecedented rate (see this infogra
The Failure MythBy Geoff Ables
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Failure. Oddly enough, it's an incredibly popular subject.So popular, in fact, that for many it has made the leap from healthy to unhealthy. A healthy attitude towards failure spurs you on to be bold, take risks, and learn from mistakes. An unhealthy failure attitude can result in over-reaching, making excuses, failing to understand a need to change, or flat out laziness.We all know th
Rich Food for ThoughtBy Brian Smith
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RICH FOOD FOR THOUGHT No matter our present life that we are living, it is never too late to make changes and improve it. We can create our successful life at 18, 35, 55, or even 85. There are outside influences that can drag us down and backwards if we allow it and there are influences that can help us rise up our current conditions as well. The choice is ours to make. If we do
The Pessimist's Guide To Benchmarking In HealthcareBy David Kashmer MD MBA FACS
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full text here.
Here's How Bad Data Affects Your Bottom LineBy David Kashmer MD MBA FACS
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full text here
How To Know When You're Tampering With A Healthcare SystemBy David Kashmer MD MBA FACS
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full text here
How You Measure The Surgical Checklist Determines What You FindBy David Kashmer MD MBA FACS
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full text here
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