3 Keys to Winning New Customers

By Rich Allen

One of the most critical activities within a business is to define, without hesitation, the process used to win new customers.  Without new customers, any business is doomed to a slow death as their current customers fade away for any number of reasons.So, it is vitally important that the business owner have a solid grasp on the keys to winning new customers.Imagine the Front Wheel of

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3 Common Misconceptions About Starting a Business

By Rich Allen

Starting a new business is often the most exciting, energizing and frustrating thing an entrepreneur can do. But if you were to get advice from 10 advisors on what needs to happen, you would get 10 uniquely different responses. So how does someone know where to begin?While the starting place for each entrepreneur will be different, there are a few common misconceptions about how and where to b

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WHY WONT MY SEASONED EMPLOYEES TRAIN NEWER EMPLOYEES?

By Rk Springfield

While at a recent training event, where I was facilitating, I had a senior-level executive come to the mic and ask this simple question: “I have a lot of employees who are baby-boomers, and as we hire the next generation of employees, millennials, the older employees refuse to train them. What can I do?”Almost any manager or business owner in today’s market is faced with this

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HOW TO GET WORK DONE WITH MULTI-GENERATIONAL EMPLOYEES

By Rk Springfield

We have all heard about the multi-generational workforce. We’ve seen it on the local news, heard it on the radio, or even had meetings where someone threw around words like: Baby-boomer, Gen X, Generation Y or Millennials.Talking about the generational differences has almost become commonplace in nearly every business I’ve encountered over the last few years. Yet, recently the talk

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10 Skills You Need For Management Success

By Caroline Ceniza-Levine

I spent most of last week coaching new managers at an emerging leaders program for the media industry. The level of talent was evident, and the participants had a rich set of skills and experience that made them so effective at their jobs that they got promoted and sent to this leadership program! But success as a manager is different than success as an individual contributor. Whatever you did bef

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Building Trust - Why It Matters

By Doug Thorpe

In any relationship, trust is a key element. Without it, things don't last very long. With trust you can withstand most anything. Managers at every level of an organization must seek first to build a foundation of trust within their circle of influence.The world is craving a new story about leadership and business, one that underscores the way people trust and contribute to each other. W

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Four Ways To Achieve Both Professional And Personal Fulfillment

By Caroline Ceniza-Levine

The other day I was catching up with a very accomplished technology executive who was at a loss in forming her next professional moves because everything she prioritized right now pointed to her personal fulfillment – getting back into shape, focusing on family, travel. It made sense in a way since she had been working in the high-growth start-up space for the last few years and had overly f

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Leaders Prepare Themselves First

By Tim Stevenson

The most important thing is not your desire to lead, but your will to prepare to lead[a pdf verson of this article can be found on the Documents Center page]YOU ARE A leader if you know where you are going, and are able to persuade others to go along with you. The process of leading begins with knowing where you want to go, but that is not where leadership really begins.A championship

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Leadership and Human Nature

By Tim Stevenson

Leaders sometimes need a reality check and an attitude adjustment[a pdf version of this article can be found on the Documents Center page]THERE’S A MOMENT in the classic film Casablanca I especially enjoy. Czech freedom fighter Victor Laszlo has stirred up the patriotic fervor of the guests at Rick’s Café, and the Nazis are not pleased (the time is 1942). An incensed Maj

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Be a Cultural Architect

By Tim Stevenson

Culture shapes human behavior and drives team performance[a pdf version of this article with the Culture Development diagram can be found on the Document Center page]EVERY GROUP HAS a culture. It’s not If? It’s What kind? Where cultures differ is whether they are:Designed or accidentalThey can be intelligently and deliberately developed and maintained, like a build

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