WANT MAXIMUM RESULTS? GET TO KNOW REALLY KNOW YOUR SALES FORCE

By Theresa Gale

Imagine keeping your sales forceeach and every individualmotivated and performing at peak performance. Sound too good to be true?According to Theresa Gale and Mary Anne Wampler, authors of WAKE UP AND SELL, and founders of Transform, Inc., a specialized training and consulting firm based in Laurel, Maryland, this fantasy can become realityright now. They firmly believe that understa

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4 Money-Saving Travel Tips You Should Know

By Justin Sperling

Tip 1: How To Save On Baggage FeesWith the cost of travel ever-increasing, it's a good idea to take a carry-on and pack light. But packing light enough to fit everything in a carry-on is no easy task; and when checking baggage staying under that 50 pound limit can sometimes seem impossible.Here are nine easy ways to help keep your luggage as light as possible:(1) Call ahead. Check to s

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Pitting Herself Against Adversity

By Lauren D Pitts

Life is going to happen to each of us, however, it has been said, "it isn't what happens to us in life that dictates our success or failure, it is our response to it". This article discusses my decisions to pit myself against adversity and use it as a stepping stone rather than give up on myself, hopes, goals, dreams and aspirations. It is my life's journey in pursuit of greatnes

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Judy's Radio Program

By Judy Secor

Judy's weekly radio program is named, "Listening Well" and airs Saturday nights with a California regional population coverage of 7,339,024 people, not counting those who listen online worldwide with iTunes, SiriusXM, etc. Or tune in to 1210 AM, KPRZ (KPraise) or try www.KPRZ.com to see the Saturday evening show lineup. To hear segments, try Judy's YouTube channel: https://www.yo

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Starbucks The Aftermath, 3 Lessons For Black Men

By Bryant Smith

In Part two of my three part series discussing the aftermath of the Starbucks incident I want to focus on lessons for Black men. It is clear to anyone who is familiar with this incident that the victims were not singled out because of their socio-economic status, they were not singled out because of their actions, they were not singled out due to their religious beliefs or their sexual orientation

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Starbucks The Aftermath, 3 Lessons For managers

By Bryant Smith

As a Black man who was born and raised in one of the most racially segregated cities in America, Chicago and now residing in the birthplace of the confederacy and the father of two adult Black sons, I watched the Starbucks drama through an all too familiar lens of concern, anger and gratitude that the two men were still alive. In full disclosure I have been arrested and jailed overnight for a crim

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Your Customers Can't Read Your Mind

By Erin Marcus

This is going to come as a huge shock to way too many people: Your customers cannot read your mind!They are not there when you train your team. They do not have access to your systems. They are not at your Monday morning meetings. They do not know how you do what you do. In the past few weeks I have experienced a variety of frustrations in trying to just be a customer. From minor incon

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Follow the N's Until You Get To The Golden C

By Erin Marcus

Is a lack of clarity hurting your business? How many customers have you lost because someone didn’t know how to be your customer?The other night I stopped by a large hospital to visit my nephew (he’s fine.)It was late in the evening so I was able to find a great parking spot and the lobby was practically empty so I’m already thinking, “great, this will be easy.&rdqu

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Turning Confrontation Into Conversation

By Erin Marcus

First and foremost, I’m not talking about those crazy reality television / social media over-the-top scenarios with the hair pulling, dish throwing, obscenity screaming, people getting dragged off the airplane type of situations.The truth of the matter is that most of us don’t live those lives. Most of us don’t particularly like confrontation, and many of us avoid it at all c

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What Is It Like To Be On the Receiving End of You?

By Erin Marcus

Want to improve your sales? Your customer service? Your relationships in general?Take a minute to think about something: What is it like to be on the receiving end of you?Have you thought through your approach to sales conversations or are you just throwing out as many benefits that you offer as fast as you can hoping something you say sounds attractive to the person you’re saying it

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