Managing Conflicts Successfully in the Workplace. This presentation offers specific strategies, tools and techniques for resolving workplace conflicts. This seminar addresses research proven conflict-resolution techniques, assertiveness tools, body-language cues, and specific techniques for dealing with employees who may be considered difficult to supervise. Among the topics covered: • How to Manage your Emotions during Conflict • How to Create a Win-Win Situation in Every Conflict • Proven Conflict Resolution models • The Value of Creating a Harmonious Workpalce • When Emotions are High, Intellect is Low -- Learning to Stay Calm Under Pressure Robert Lawrence Friedman, MA has successfully offered his programs to organizations such as HBO, Standard & Poors and Forbes, Inc. If Robert can provide a great program for Fortune 100 companies such as these, he will be able to provide an equally great presentation for small and medium sized organizations.