Today's sales environment is particularly challenging - cuts in budgets and personnel can stress employee morale, increase tensions which detract from effective communications and customer service. Many in sales have to juggle their relationships with clients, sales support, upper management and operations/production personnel. This program combines training and education on the crucial soft-skills you need to be a successful salesperson, ride the storm and leverage these relationships. In your training we will cover: *Top survey results of common worries and fears we all share which may obstruct your success *Narrow in on the top six common fears of salespeople *How to fight back! You will learn how to equip yourself mentally and emotionally against negative self-talk *Five primary tools every successful salesperson has in their relationship management or communications toolkit Available as a multi-media presentation or multi-media presentation plus workshop. Joël Roy has been the hotel manager for one of our area's oldest commercial hotels. For 15 years running, he has been either the #1 or #2 sales person on terms of number of rooms sold despite fierce competition from newer hotels, all located closer to the downtown area near the colleges, eateries and shops from 19 other hotels. Joël has more than 25 years experience as an educator and has been a life coach since 2008.