Sales teams will increase their self-confidence and their results with this highly interactive workshop! Each skill is brought to life with practice, demonstrations and activities that increase the Participants confidence and retention. The workshop is related directly how to develop relationships with new customers, relating their products and services while adding fun and excitement to each sales presentation. • Participants learn how to read customer's verbal and nonverbal communications and to use effective communication skills: how to break the ice, how to ask excellent questions and the importance of listening. They learn how to engage customers and earn credibility. • Sales associates learn they don’t need to push customers to buy and how their enthusiasm to serve customers creates sales. • Learn how to create their own fan club of loyal customers by getting more personal, exploring interests and upcoming events. • Know how to interview a customer to establish their specific objectives and lifestyle requirements. • Learn how to relay information effectively by sharing benefits; not just features. • What to do in a super-busy environment - crowd control. • Create new ways to serve bartering or demanding customers with genuine concern and care. • Transform objections or concerns into opportunities that create more trust. Your sales associates will begin to partner with customers to explore opportunities and present suggestions with certainty and enthusiasm. Their follow-up will exceed customers’ expectations and keep them coming back.