Replace less effective communication habits. confident, strong language. Quickly increase professionalism. Improve resilience with simple tools and reduce passive and aggressive behaviors. Dynamic and highly memorable presentation uses compelling stories and unforgettable props to share communication skills in a very surprising way. In this session, Ana-Christina will show you 3 intertwined techniques to: - powerfully increase confidence - how to accelerate trust as a communicator (professionally and personally) - 7 often overlooked basic strategies to reduce confrontation. 1) Reduce conflict 2) Increase professionalism and resilience. 3) Create and strengthen skills to create a more positive work environment. 4) Improve flexibility and competence with difficult people and relationships.