How Organizations Deliver BAD Customer Service

How you deal with your customers directly impacts your bottom line -- and yet, so few organizations get their employees to reliably deliver the kind of high-quality, fully-engaged customer service that brings people back over and over again. In this funny and memorable presentation, Barbara will teach your customer service reps the communication skills they need to... • Make an outstanding first impression -- without saying a word... • Gain and maintain repeat customers (without giving away the store)... • Increase your credibility with customers and co-workers, NO bragging required... • Handle difficult and complaining customers with class, calm, and poise... • And much more! PLUS, learn Barbara's surefire techniques for delivering customer service so excellent, you'll have folks raving about you to their family, friends, and all over Facebook!