Do you work with people who spend more time at the water cooler than at their desks? Do you have employees who speak negatively to customers? Do you interact with people who just have bad attitudes? If you answered "Yes" to any or all of these questions, this workshop (half-day or full-day) will help you acquire the skills necessary to handle employees who can't or won't work with each other and develop the talent development and communication skills needed to alter behaviors. Upon completion of this workshop, the participant will: - better understand how different behavioral styles are viewed; - objectively assess the root causes of bad attitudes and master skills for managing employees who are actively disengaged; - give feedback and coach employees with weak interpersonal skills; - manage pressure situations and better cope with all the emotions caused by bad attitudes and problematic interpersonal skills. This workshop is perfect for the first-time manager/supervisor or anyone who encounters negative people throughout their day.