If you are looking for a Program that will sharpen Management's ability to work with all the people in the company environment, "A Day At The Zoo" is what you are looking for. This program is the result of 5 years of Richard researching 18 different animals, studying their behavior and comparing them to the personalities of people. Participants will laugh as they view the animals, connect them to others in their life and walk away with the insights necessary to be the manager to all those different people they must lead. Just a few of the lessons Management will walk a way with are: 1. All human lives collide at the point of agendas. 2. Anything you don't confront, you validate. 3. People aren't because the are; they are because management gives them permission to be that way. 4. All behavior has an agenda. 5. There are no "difficult" people; just "different" personalities for management to invest time and patience in. Then, the one lesson that drives the need for this program. Richard believe, "There are no difficult people. Just different personalities for management to understand. difficult only occurs when the Leader is not willing to invest the time and patience to understand the people they are leading: Each of the 18 animals are studied, personality traits shared and Zoo Keeper notes discussed. The Program ends with Richards "Zoos and Don'ts" -- Principles for being an Effective Zoo Keeper. This program is a MUST for any organization seeking to sharpen their Leaders/Management People Skills.