Organizations don’t build business, people do! Your people ARE your business. Relationships with internal and external customers are the primary drivers determining your bottom line, and the primary tools for fostering organizational excellence. Identifying and maximizing individual and collective strengths and natural abilities engages, equips and empowers employees in a manner that fosters ownership, accountability, productivity and passion. Don’t miss this interactive opportunity to explore practical principles and proven strategies for keeping yourself and others engaged, informed and encouraged to do their best work every day. Objectives *Identify and explore practical principles for building strong relationships and organizational excellence *Foster shared responsibility for crafting a creative, collaborative productive culture *Define differences between leadership and management while exploring the value of each *Explore structural components of business as a firm foundation for organizational effectiveness.