When you are looking for a program that will help Leadership and Management hire the right people, "Retaining and Recruiting Quality People" is a must for you. In this insight driven program Richard expands one of his belief, "If you want to recruit the right people, you must start with continuing by retaining the right people you already have." From there Richard walks through your organizational environment and breaks your people down into three groups: 1. Sponges -- your new people who don't know enough not to be excited. 2. Spectators -- those who go to work each day, not to work, but to watch. 3. Camels -- the backbone of your company you depend on, and abuse because of their commitment to quality. Richard paints a graphic picture of whom you want to recruit and whom you don't want to recruit and then, walks through why it is so challenging for companies to recruit those that can make their company better. From this program came Richard's philosophy, "People aren't because they are; they are because management gives them permission to be that way." This is a fresh look at every company's greatest challenge -- finding the right people who can help them move their company forward.