Focusing on the four elements of Cultural Wisdom: Consciousness, Conduct, Culture and Community, Roberto keeps the audience laughing, clapping and feeling inspired. Using myths, legends, humor, modern psychology, music and his personal ancestral wisdom he brings an understanding of how to incorporate cultural diversity into our work place and daily life. In this presentation, participants review the 3 R’s: Renew, Reflect, Relate: Keys to Effective Communication & Customer Service. Through dynamic exercises, participants learn and apply the integral paradigm of change management in order to relate to clients productively and effectively. The Charger Times of Huntsville Alabama wrote that the key statement of Roberto’s presentation is: “There are 24 ways of smiling but only one is real”. Transparency, autenticity and synergy constitute the climate of organizations that are reaching the highest productivity in the modern marketplace: Roberto teaches us how to cultivate them and unleash our collective productive genius.