Have you ever wondered: Why some people are more effective than others in managing across cultural borders? Why is it that certain leaders can negotiate a contract with Latin Americans, Chinese, and Canadians all in the same day while others stumble to manage the diversity in their own offices? What makes the difference? For a very long time, leaders and employees have been mostly acting like tourists on a holiday when traveling through the global economy. We stay just long enough to have our meetings, taste the cuisine, see the sights and enjoy the ambiance … yet we never really adapt ourselves to the new culture. As the world continues to flatten, and as our economies become more global, this kind of tourist engagement is unsustainable. A fundamental transformation must take place in how we lead diverse teams who are culturally different from ourselves, and often culturally different from each other. We have all experienced it to some degree. Some leaders and/or employees move in and out of various cultural contexts as effortlessly as an Olympic athlete performing a medal routine. And others look more like an individual who is learning to ride a bicycle for the first time. With the advent of global competition, organizations have injected additional cultures into the relationship maelstrom leading to inefficiencies, re-work and communication issues that hijack the pursuit of success. There are many definitions for cultural competence. Defined in some circles as "the personal capabilities, underlying characteristics and behaviors that drive superior performance at work across national boundaries' - there is no doubt that for today's organization, 'cross-cultural competence' is critical. Why this Presentation is Relevant to Employees This presentation will describe a best practice approach to improving cultural competencies using key concepts that have been identified and put to use in many organizations. As a result of attending this presentation, listeners will be able to predict misunderstandings as well as identify techniques that will improve productivity and effectiveness on projects and within teams. Presentation Objectives By the end of the presentation, listeners will be able to: • Identify the key concepts that contribute to misunderstandings in cross-cultural situations, • Understand how a Global Mindset has at its foundation a curiosity to explore cultures other than your own, • Use the key concepts ensure they respond appropriately in cross-cultural situations. Business Need This Session Addresses With the current economic conditions dictating the need to do more with less while staying competitive, organizations are now sourcing resources from around the world. Therefore, it is imperative that teams/organizations understand the cultural dynamics that are in play in order to operate at high levels of efficiency and productivity. Overall Take-Away Listeners will walk away with an understanding of how to use cultural dynamics to ensure effective behavior in teams, on projects, in performance appraisal discussions, and in every day meetings.