1-800 Courtesy

1-800 Courtesy; Connecting With a Winning Telephone Image, based on the book of the same title by author Terry Wildemann, focuses on the use of one of today's most important workplace tools - the phone. Whether it be a cell phone, or land line phone used in the office, how your employees interact on the phone creates an image in the callers mind that influences their perception of your business. This engaging program touches on communication and listening skills, the art of asking questions, understanding behavior and basic telephone manners.