Taking your company to extraordinary levels means that everyone on your team needs to know the difference between meeting customer expectations and exceeding customer expectations. Learn: • How to create the Black Tie Experience – developing the mindset and culture of the customer experience • How to build better relationships with your customers to create increased loyalty from them • The three principles to turn satisfied customers into loyal customers. • The role company Touchpoints play in creating a positive customer experience. • How to turn an unhappy customer into a raving fan! And more!