Have you ever wondered why people stand in line for hours so they can be the first to purchase the latest iPhone? One of the big reasons is because Apple excels at creating strong and loyal relationships with their customers. In this webinar, you will learn how organizations from Apple to Zappos differentiate themselves by delivering exceptional service experiences that have earned them fanatic customer loyalty—loyalty that leads to higher customer retention, more customer referrals and increased earnings. Best of all, you will learn how your organization can do the same! This webinar will give you ideas on how you can communicate with and engage customers on the front lines to create more value for them and build stronger, loyal relationships. If you are a professional who has direct customer interaction in a business-to-consumer setting, this webinar is for you!