Quick! Think of a good customer service experience you have had recently… Waiting…waiting…waiting…It’s hard to do isn’t it? How do you create a memorable customer service experience? In this day and age, more often than not, frequently the first thing that comes to mind is a bad experience, right? It’s time to shift gears and pull out all the stops to give the ROYAL treatment! But how? In this high-energy workshop, Christy takes today’s newest research and combines it with her best stories to teach you practical strategies you can immediately implement to bring about stellar customer service. Christy’s dynamic program will show you how to: Discover the 5 keys to exceptional service Capitalize on the service recovery process Implement game changing problem solving skills Create a strong culture of win-win by uncovering the expectations and hidden needs of your customer Remind yourself to start with yourself Your team will leave empowered with the skills they need to optimize every interaction, maximize the opportunity for a truly Royal customer service experience, to generate loyal customers for life.