The Customer Service Guru

The Customer Service Guru

SpeakerMatch

Stacey's passionate about service, people, and potential!

Delivering excellent customer service has evolved. Stacey speaks to new strategies, easy to apply in this unique multigenerational environment. She also covers how technology and leaders play a role. Her message is holistic, positive, and engaging.

Fee Range: $2,500 - $5,000
Travels from Orlando, FL (US)

For more information about booking The Customer Service Guru, visit
http://www.speakermatch.com/profile/staceyok

Or call SpeakerMatch at 1-866-372-8768.

The Customer Service Guru
Mrs. Stacey Oliver-Knappe - Motivational Speaker

The Customer Service Gurus LLC

Stacey's passionate about service, people, and potential!

Delivering excellent customer service has evolved. Stacey speaks to new strategies, easy to apply in this unique multigenerational environment. She also covers how technology and leaders play a role. Her message is holistic, positive, and engaging.

Fee Range: $2,500 - $5,000
Travels from Orlando, FL

The Customer Service Guru - Motivational Speaker

The Customer Service Guru

The Customer Service Gurus LLC

Stacey's passionate about service, people, and potential!

Delivering excellent customer service has evolved. Stacey speaks to new strategies, easy to apply in this unique multigenerational environment. She also covers how technology and leaders play a role. Her message is holistic, positive, and engaging.

Fee Range: $2,500 - $5,000
Travels from: Orlando, FL

For more information about booking The Customer Service Guru,
Visit http://www.speakermatch.com/profile/staceyok/
Or call SpeakerMatch at 1-866-372-8768.

The Secret to Customer Service Excellence
The Gurus' Wisdom to Peacefully Serve Any Customer

PRESENTED BY:

This program evolved from my many years as a frustrated training manager attempting to find a program that would elevate my employees' service skills. I taught several products, but they seemed mechanical and not address the changing environment of customer service. Serving customers today is much different than it was 20, even 10, years ago. The Customer Service Gurus' approach is holistic to teach today's technical and multigenerational workforce, using The Gurus' 3B Mantra: Be Nice, Be Right, Be Here. During this customized training session, which our team partners with you to create, your employees learn exactly what you desire by excellent customer service, and practice with their most common real world scenarios. They learn to deliver superior customer service they must also be knowledge experts and be in the moment. They leave class with an Action Plan how they can commit to improve their performance. Program Length: Customizable, but typically between 2 to 4 hours Industries Covered: Primarily Professional Services, Call/Contact Centers, Hospitality. Note: Most industries could be included as we customize the class to you. Facilitation Method: Instructor Led - In Class. Note: This is customizable as well, if your team is remote or virtual. Please feel free to contact us with any questions. We enjoy hearing from you! P: 407-495-0846 E: info@thecustomerservicegurus.com