Pat Schultz, MBA

Pat Schultz, MBA

Pat Schultz, LLC. Custom Training and Coaching

"Exceptional Delivery, Lasting Results"

Backed by 30 years of experience in business, education, and not-for-profit management, Pat shares her passion for helping individuals and teams improve their lives, their work and their relationships through programs based on leading edge research.

Fee Range: Available upon request
Travels from Cleveland, OH

For more information about booking Pat Schultz, MBA, visit
http://www.speakermatch.com/profile/patschultz

Or call SpeakerMatch at 1-866-372-8768.

Pat Schultz, MBA
Patricia Schultz - Motivational Speaker

Pat Schultz, LLC. Custom Training and Coaching

"Exceptional Delivery, Lasting Results"

Backed by 30 years of experience in business, education, and not-for-profit management, Pat shares her passion for helping individuals and teams improve their lives, their work and their relationships through programs based on leading edge research.

Fee Range: Available upon request
Travels from Cleveland, OH

Pat Schultz, MBA - Motivational Speaker

Pat Schultz, MBA

Pat Schultz, LLC. Custom Training and Coaching

"Exceptional Delivery, Lasting Results"

Backed by 30 years of experience in business, education, and not-for-profit management, Pat shares her passion for helping individuals and teams improve their lives, their work and their relationships through programs based on leading edge research.

Fee Range: Available upon request
Travels from: Cleveland, OH

For more information about booking Pat Schultz, MBA,
Visit http://www.speakermatch.com/profile/patschultz/
Or call SpeakerMatch at 1-866-372-8768.

How to Deliver on the Customer Service Promise
Exceeding Expectations

Pat Schultz has developed a “first-level” workshop, Great Expectations, designed to lay the foundation for a customer service-driven culture. The program first explains fundamental customer service concepts. It then applies a straightforward customer service model to your organization’s operations. Next, that model is brought to life for each participant by connecting the model to the specific behaviors that should be brought to day-to-day customer interactions. Participants use their existing skill sets and interpersonal style to meld organizational goals with customer desires. Great Expectations employs a question-and-answer format to help participants effectuate a “personal accountability shift” in their interactions with customers. Fun but challenging activities help participants “stay cool under fire” as they practice positive communication during encounters with difficult customer types. The program concludes with a simple success formula that lights the path to exceeding customer expectations every day. Participants will: - Explore customer service concepts and models - Complete a questionnaire designed to promote responsible approaches to customer issues - Practice staying calm under pressure - Identify and develop their personal customer service style