Karen Shaper MA

Karen Shaper MA

Personal enhancement through effective communication

I have 25 years’ experience in customer service at the University of Michigan; I have a Masters Degree in Communication from Eastern Michigan University. Program offered: Listening, how to deal with difficult people, and how to build team work.

Fee Range: Open
Travels from Detorit Area, MI (US)

For more information about booking Karen Shaper MA, visit
http://www.speakermatch.com/profile/kshaper

Or call SpeakerMatch at 1-866-372-8768.

Karen Shaper MA
Karen Shaper - Motivational Speaker

Personal enhancement through effective communication

I have 25 years’ experience in customer service at the University of Michigan; I have a Masters Degree in Communication from Eastern Michigan University. Program offered: Listening, how to deal with difficult people, and how to build team work.

Fee Range: Open
Travels from Detorit Area, MI

Affiliations:
  • Toastmasters International
Karen Shaper MA - Motivational Speaker

Karen Shaper MA

Personal enhancement through effective communication

I have 25 years’ experience in customer service at the University of Michigan; I have a Masters Degree in Communication from Eastern Michigan University. Program offered: Listening, how to deal with difficult people, and how to build team work.

Fee Range: Open
Travels from: Detorit Area, MI

Affiliations:
  • Toastmasters International

For more information about booking Karen Shaper MA,
Visit http://www.speakermatch.com/profile/kshaper/
Or call SpeakerMatch at 1-866-372-8768.

Achieving Customer Satisfaction In Sensitive Situations
For hospital staff, service contractors, and others in one-to-one situations with emotional and angry customers

Karen Shaper, M.A. teaches audiences how to actively listen, empathize, and effectively communicate in the most sensitive of situations. This presentation is full of takeaways that will last a lifetime. The delivery is fun-spirited and practical. This goes beyond communication basics and delves into sensitive situations many of us have experienced first hand with angry and emotional customers. Sample of Takeaways: • Using “I” vs. “You” language – saying the right thing to get the results you want. • Listening – Making everyone feel like they are the most import person. • Body Language – make sure your body language matches what you are saying With over 25 years in hospital customer service at the University of Michigan Health System and over eight years as a college level teacher and trainer for United Association (UA) of Plumbers and Pipefitters Karen has refined her presentation and takeaways across a variety of audiences and can customize to resonate with your organization’s particular needs. For availability and speaking fees contact Karen by using the “check availability” tool or call 734-846-3118.