Frank Foster

Frank Foster

SpeakerMatch

Frank Foster and Associates

Everyone Sells! We help some do it better than others!

Fee Range: Varies
Travels from Toronto (CA)

For more information about booking Frank Foster, visit
http://www.speakermatch.com/profile/FrankFoster

Or call SpeakerMatch at 1-866-372-8768.

Frank Foster
Mr. Frank Foster - Motivational Speaker

Frank Foster and Associates

Frank Foster and Associates

Everyone Sells! We help some do it better than others!

Fee Range: Varies
Travels from Toronto, Ontario (Canada)

Frank Foster - Motivational Speaker

Frank Foster

Frank Foster and Associates

Frank Foster and Associates

Everyone Sells! We help some do it better than others!

Fee Range: Varies
Travels from: Toronto, Ontario (Canada)

For more information about booking Frank Foster,
Visit http://www.speakermatch.com/profile/FrankFoster/
Or call SpeakerMatch at 1-866-372-8768.

Superior Customer Service
Your Competitive Advantage!

SUPERIOR CUSTOMER SERVICE! Your Competitive Advantage Everyone provides service - to either external or internal customers. The skills required to serve either group are the same. This workshop focuses on the customer service skills required for businesses to succeed in today's business environment; service skills that give you a competitive advantage! Developing a superior service strategy that consistently exceeds the customer's expectations is both challenging and rewarding. We are expected to deliver the best service results with fewer resources than ever before. Do more with less. In many cases competitors offer the same or similar products or services so the main reason for business success rests on the 'front line' employee who provides the service. It is hard, stressful work that puts high demands on organizations and employees. This workshop – Superior Customer Service! - explores the best methods to deliver consistent quality service. It is designed specifically to deliver concepts that can be used right away, on the job. Learning Outcomes By the end of this workshop you will have attained the following outcomes: - to understand the customer and their needs - to learn the skills required to deliver superior customer service - to develop an understanding of long term customers vs. short term customers - to develop a plan to deliver the best service in the most efficient manner Workshop Overview Quality Service • Customer service "facts" • The value of customer service – long term versus short term • Quality Service is everyone's job • Your culture is showing • Creating a Quality Service climate People Skills • 5 Common Human Factors • Human relations in selling • Service communication • Body language — non-verbal communication • Behavioural pattern guidelines • Helpful hints and guidelines to understand people’s behaviour • S.E.R.V.I.C.E. Attitude Service Strategy • Quality Service is interaction • Every customer is a resource • Internal / external customers • Your service interaction cycle • 4 A's quality service process Measurement • How can you measure the effectiveness of quality service? • How to become more customer-centered • Develop a quality service statement • Removing roadblocks to superior customer service • Are you ready to commit to quality customer service? • Plan of action