
Program Title:
The Emerging Model of Leadership and Customer Care
Customer Service and Client Care for a Changing Economy
The Emerging Model of Leadership and Client Care. In this day and age, theres a new form of leadership thats warranted and needed in EVERY interaction we have with our clients in client relations, in corporations, in groups, and even just in our lives. Patrick J. Ryan has created a 90-minute speech and exercise to shift emerging customer service leaders to meet the evolving needs of managers and, of course, customers. Customer Service professionals are the front-line ambassadors to the entire world, as far as a corporation and brand are concerned, and nurturing these great leaders, on every level, is the most important decision a company can make even more than sales. A client retained is the biggest win out there, in this difficult economy. Patrick Ryan embodies this in his speech, along with the idea of proactive ambassadorship. He has given this speech on every continent of the world, to standing ovations and earth-shaking applause.


